Cannot figure out what is being blocked.

Question

I have a FedEx program that required connectivity to the FedEx's server. I have tested it outside of the proxy server and it works fine. But while on the proxy the connection fails. I have called FedEx tech support. They gave me all the IPs and URLs that need to be allowed through the proxy. Still no help. I also installed their certificate to the proxy server to be authorized. 
 I check the reports for that PC and user. There were no websites that were 'blocked' or 'warned'. 
 Is there a more detailed report or log that tells me everything that is being blocked by the proxy server? Why does the appliance not tell me everything? If i knew what was being blocked I can easily unblock it. This makes it very difficult to troubleshoot connectivity issues. 
 
 Thanks!

RichBaldry · Accepted Answer

If there were no websites that were blocked or warned for that IP address/User, it may be that policy is not the problem and there is some other issue of compatibility that is causing problems. 
 
I suggest you contact support. In general, any problems related to policy can be resolved using the reports and visibility provided in the product. Any other issues need a more in-depth approach to troubleshooting that usually requires input from Support anyway. With the 'Remote Assistance' capabilities, a Support engineer can dig in to what's happening and hopefully get to the bottom of the problem pretty quickly. 
 
If you do want to investigate further, it is possible to get a real time feed of completed transactions by hooking up your SWA to a syslog server. 
 
Another useful tool, if you know your way around TCP streams and HTTP is 'Wireshark' which can help you understand what network traffic is being generated by the FedEx App, where it's being directed to, and what responses are coming back. 
 
Regards 
Rich