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Sophos Management Appliance

Snowfury

So, downloaded my shiny new Web Appliance and have been testing, all working great.

Make it live and go to join it to the Management Appliance and can't because..... there's no update to 4.0.2.2 yet

So i have a management App and physical WS1100 on 3.9.4.1 and a web appliance on 4.0.2.2

When will the management appliance get an update?

Update: been on hold for 1hour 12mins now. Giving up

:57541


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  • 0

    Similar issue here - after listening to the hold music for over an hour, got this answer: management appliance and one web appliance were under one Sophos account number, all other appliances are under a different account number. (This makes no sense as I only have 1 account number, license key, etc.) The tech was unable to find a way to make the update available on the the affected appliances, and escalated the case...

    :57554
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  • 0

    Similar issue here - after listening to the hold music for over an hour, got this answer: management appliance and one web appliance were under one Sophos account number, all other appliances are under a different account number. (This makes no sense as I only have 1 account number, license key, etc.) The tech was unable to find a way to make the update available on the the affected appliances, and escalated the case...

    :57554
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