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Erric
I am running version 5.5.9.388399 of Pure Message for unix and I have the following in my Policy.siv: pmx_attachment_log; It's the last statement before the closing } and it doesn't seem to be collecting anything because the report Attachment Sizes always shows No Data Available. Shouldn't I be seeing something in this report? Can I verify on the command line this is working? Thank you, Erric
:1044


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    Hey Erric,

    This is tough to troubleshoot given the information provided as may be a few issues:

    1) There could be an issue with where it is within the policy.  It sounds like it is in the right place, however, it wouldn't hurt to have support look at your policy.

    2) There could be issues with the reporting mechanisms in PMX on your installation.

    3) It could be the interface you are looking at (18080 vs. 28443/groups interface).

    It would be best to open a ticket with a support request from the manager as all these bits of information are sent and a better technical valuation can be made of your problem without the guess work.

    In terms of the policy, try placing it as the second or third line in your policy just to make sure it is working:

    require "PureMessage";
    pmx_test_mark;
    pmx_attachment_log;

    Cheers,

    MarkJD

    :1067
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  • 0

    Hey Erric,

    This is tough to troubleshoot given the information provided as may be a few issues:

    1) There could be an issue with where it is within the policy.  It sounds like it is in the right place, however, it wouldn't hurt to have support look at your policy.

    2) There could be issues with the reporting mechanisms in PMX on your installation.

    3) It could be the interface you are looking at (18080 vs. 28443/groups interface).

    It would be best to open a ticket with a support request from the manager as all these bits of information are sent and a better technical valuation can be made of your problem without the guess work.

    In terms of the policy, try placing it as the second or third line in your policy just to make sure it is working:

    require "PureMessage";
    pmx_test_mark;
    pmx_attachment_log;

    Cheers,

    MarkJD

    :1067
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