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1 trusted site is being broken by Web Appliance

Netsubpri

Hi All,

I've just taken over the administrator of a Sophos Web Appliance (WS-VM) v3.9.1 running as a vmware guest.

All seems good, although today users are complaining about a particular site that is critical to their work is no longer loading correctly.

http://ecargo.garuda-indonesia.com:8100/skychain/app

It's been added to Trusted Site list, and running a Policy Test shows that it should show up as Trusted, which means that the filtering should not even be applied right?

The site does load, eventually, kind of, but it takes a few minutes, by which time the user has given up in frustration.

The site loads perfectly if I connect directly without the Proxy, but as soon as I go through the proxy, it stops.

What debugging can I do to find out what is happening? Is there anything I can do (other than adding to trusted sites) to allow this site through without getting filtered?

:52295


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    http://ecargo.garuda-indonesia.com:8100/skychain/app

    by default the appliance does not understand (and doesnt listen for web traffic on port 8100)

    sounds like the traffic may be held up by a fire wall so you may need some additional rules.

    you could wireshark the connection to confirm this..

    you could also try adding port 8100 to the listening ports list in the advanced configuration under network interface.

    I guess depending on your network you could also write an acl rule to pass that traffic directly out..

    :52299
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