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System Status - E-mail alert delivery

I have the following message in my System Status screen, but can't tell what the message is. Is there a way to find what email is causing the error? I can go to Network Connectivity, and Test connectivity, and everything is Green. Is there a way to show what is causing the error?

Thanks

Charles

Email alert delivery

The appliance has been unable to deliver one or more email messages for more than 72 hours.

The appliance was either unable to connect to an email server when trying to send an alert notice, or was unable to deliver the email to a specified recipient. Correct operation of managed appliance features requires the appliance to send email alerts to Sophos support and specified recipients. Ensure that an 'Outgoing SMTP mail server' has been correctly specified on the Network - Hostname configuration page and a valid recipient email address is specified on the System - Alerts page

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CharlesMcNeill over 8 years ago

I figured this one out.
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PetrBenda over 8 years ago

For others that see this alert;

This is usually caused be a Relay Denied error sent back by the configured internal SMTP server. This is because the Web Appliance send monitoring alerts back to an @sophos.com address. To prevent this from occurring, you need to configure your internal SMTP server to allow the Web Appliance to relay messages to addresses other then it's own local domain(s).
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robertJamison over 8 years ago

Hello
I am having the same issue.

Thanks in Advance
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robertJamison over 8 years ago in reply to PetrBenda

Hello
Is there any more details on the above error fix ie to relay messages
Is this covered in the documentation at all ?

Thanks in Advance
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PetrBenda over 8 years ago in reply to robertJamison

Robert,

You need to configure your SMTP server, the one you specified in you Web Appliance settings, to allow relaying from the IP address of the SWA. This isn't an issue on the Web Appliance.

Petr.
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FernandoMartínez over 8 years ago

Hi,

I have the same issue however I have configured the intern SMTP Server and allowed the relay for the emails from the Web Protection Appliance.

The test results are always green.

But the trobleshooting tools are unfortunately very limited and the CLI is closed. Someone knows how can I be root in the local console of SWA??
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FernandoMartínez over 8 years ago in reply to FernandoMartínez

I forgot to say that I receive the E-Mails but nevertheless the System Status stay red with the same error message: "The appliance has been unable to deliver one or more email messages for more than 72 hours."
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PetrBenda over 8 years ago in reply to FernandoMartínez

Fernando,

If you are still having the alert after checking your internal mail server settings, please contact technical support and they can assist you in troubleshooting.

The backend CLI is locked down and only available to Sophos when remote assistance is enabled by a customer.

Petr.
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