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Email Appliance Issue -- Allowed Sender getting quarantined

Hi there,

I am having an issue where a vendor that sends a significant amount of mail is getting quarantined, even though I've added the originating mail servers' IPs to the allowed hosts, and even added the specific sending address as an allowed sender as well.  Every message from this vendor is still getting quarantined as "medium spam" for some reason.  Any ideas?

:49544


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