I'm new to the SophosTalk forums, so forgive me if this question has been asked and answered already. I searched for an existing post, but was unable to find one that described my issue.
Existing environment:
- Win7 64-bit workstation, running Outlook 2010 SP1
- All Windows patches have been applied, with the expection of Office 2010 SP2
- Mail is coming through a Sophos ES1000
I have installed the Sophos Outlook Add-In twice and rebooted twice. Yet, when I open my Outlook client, I can't see anything Sophos-related in my toolbar. I can't find anything to add.
If I go to Control Panel / Programs and features, Sophos Outlook Add-In shows up in the list of installed applications. However, if I go to File / Options / Add-Ins / COM Add-Ins / Go... from within Outlook, there is no Sophos Add-In listed.
This is happening on more than one client. Can someone please tell me what I am doing wrong, as Sophos Customer Support seems to be unwilling to talk to me on the phone about the problem, since I submitted it via an e-mail and it is already assigned to someone that is obviously not there right now.
Thanks!
Jim / HAPO CCU
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