PureMessage Ex 2010 SP2 - Warnings/Errors Event ID 55, 64

Question

Hello,

We have an issue related to repeated warnings we see in the Event Log in regards to PureMessage and we would like to know what are the implications and resolutions to this.

The environement we talk about is a Win Server 2008 R2 with Exchange 2010 SP2 (mailbox, client access and transport roles) and PureMessage 3.1.0. We are seeing repeated warnings in Application Event Log with the Event ID 55 as following:

- Reporting data could not be written to the database at this time (error: 0x80040E14). Additional attempts will be made for 3 days.

- Reporting data could not be written to the database at this time (error: -3). Additional attempts will be made for 3 days.

Also, besides of these warnings, we had an issue with Error Event ID 64 "Unexpected error while processing message '<internal_message_refferal>' (error: '0x800706BA')" and right after Warning ID 1050 with the message "The execution time of agent 'PmE12Transport' exceeded 90000 milliseconds while handling event 'OnSubmittedMessage' for message with InternetMessageId: 'Not Available'. This is an unusual amount of time for an agent to process a single event. However, Transport will continue processing this message." At that time, our outgoing e-mails gathered in the submission queue without leaving and the quickest solution to this was to restart the exchange server after all came back to normal.

As a short notice, we had SP2 applied to our Exchange server 2 or 3 weeks ago and until this moment we didn't had any issues before with Exchange or PureMessage. So one of my questions is if the PureMessage has any incompatibilities with Microsoft Exchange SP2 and if so, what would be the solution to this.

Thanks in advance for any answer that might clear the situation.

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GaryK · Accepted Answer

Otherwise, pertaining to these errors:

- Reporting data could not be written to the database at this time (error: 0x80040E14). Additional attempts will be made for 3 days.

- Reporting data could not be written to the database at this time (error: -3). Additional attempts will be made for 3 days.

There is a known defect whereby special characters in emails aren't being properly parsed, causing in a buildup in data awaiting entry into the database. Please contact Sophos Support for direct assistance on how to clear up these files.