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Web Appliance - Browse time by user issue

If on a scheduled report I choose 'Include detailed policy compliance reports for the top x users', on the generated PDF 'Browse time by user' shows no data, just an 'Enter user and run report' dialog box. There is data against the users. Not sure how long it's been like this; a line manager queried it on her weekly reports last week. If I run 'Browse Time Per User' in the Users section against one of her users, the report works.

We're running version 3.9.3.2. I've given the box a reboot. It's not reporting any issues as far as I can see, and is connected to AD.

This is what the page of the PDF looks like:

Thanks for any advice!

Mark

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