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Sophos Web Management Appliance

SweepSD

Having an issue with a virtual Sophos Web Management Appliance 

Unable to change settings -

I want to change one of the DNS ip addresses but I get an error - problem saving settings

I also want to reduce the number of months that the data logs are kept but get the error - Problems encountered processing request

I get the same error if I try and change the account used for AD - Problems encountered processing request

I have restarted the appliance but it is stuck at the booting screen witht he swirling dots athough I can access through a browser.

There are 3 web appliances connected to it. 

I also have a warning saying that it is using 76% of the disk (the reason for reducing the logs)

I found an article about turning off any proxy - still no joy.  I tried changing the dns ip on the VMWARE console but it didn't work. 

I have logged on a admin.  I tried to change the password of one of the account and that didn't work - it seems as if things are stuck in read only

Any ideas?

:53791


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    SweepSD,

    If you are having issues saving settings in the Admin interface, I would recommend calling into support so they can log into the backend and determine the cause as it's not likely that you will be able to correct the problem.

    Petr.

    :53883
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  • 0

    SweepSD,

    If you are having issues saving settings in the Admin interface, I would recommend calling into support so they can log into the backend and determine the cause as it's not likely that you will be able to correct the problem.

    Petr.

    :53883
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