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Can't open PureMessage Manage Quarantine

yuonher

Hi,

I have problem with puremessage manage quarantine and reporting.

When I open manage quarantine, below error message appear:

An error occurred when querying the quarantine: 

Can't call method "prepare" on unblessed reference at /opt/pmx/lib/site_perl/5.8.7/PureMessage/MessageStore/pmdb/MessageSet.pm line 215. 

Any body have experience dealing with this problem? really appreciate your help.

Best Regards

:18023


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  • 0

    We have the same issue again..

    PureMessage is working, but we can't access the quarantine, and the manual method we used on November don't work now..

    we get this error when we try to query
    Can't call method "prepare" on unblessed reference at /opt/pmx/lib/site_perl/5.8.7/PureMessage/MessageStore/pmdb/MessageSet.pm line 215.
    at /opt/pmx/lib/manager/Quarantine/Manage/index.cgi line 1006

    PostgreSQL Service remains stopped in the dashboard, no matter if we try to restart it.

    Even when we try to manually restart it by command line, we get
    this error ..

    /opt/pmx/postgres/bin/pg_ctl: error while loading shared libraries: libpq.so.5: cannot open shared object file: No such file or directory
    /opt/pmx/postgres/bin/pg_ctl: error while loading shared libraries: libpq.so.5: cannot open shared object file: No such file or directory

    :41333
Reply
  • 0

    We have the same issue again..

    PureMessage is working, but we can't access the quarantine, and the manual method we used on November don't work now..

    we get this error when we try to query
    Can't call method "prepare" on unblessed reference at /opt/pmx/lib/site_perl/5.8.7/PureMessage/MessageStore/pmdb/MessageSet.pm line 215.
    at /opt/pmx/lib/manager/Quarantine/Manage/index.cgi line 1006

    PostgreSQL Service remains stopped in the dashboard, no matter if we try to restart it.

    Even when we try to manually restart it by command line, we get
    this error ..

    /opt/pmx/postgres/bin/pg_ctl: error while loading shared libraries: libpq.so.5: cannot open shared object file: No such file or directory
    /opt/pmx/postgres/bin/pg_ctl: error while loading shared libraries: libpq.so.5: cannot open shared object file: No such file or directory

    :41333
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