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Can't open PureMessage Manage Quarantine

yuonher

Hi,

I have problem with puremessage manage quarantine and reporting.

When I open manage quarantine, below error message appear:

An error occurred when querying the quarantine: 

Can't call method "prepare" on unblessed reference at /opt/pmx/lib/site_perl/5.8.7/PureMessage/MessageStore/pmdb/MessageSet.pm line 215. 

Any body have experience dealing with this problem? really appreciate your help.

Best Regards

:18023


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  • 0

    Hi dcstech,

    I think we might need the same output, but as the pmx user.

    The error you're getting indicates libpq.so.5 isn't in the library path.  It won't be for root, because postgres should be started as pmx.

    So as pmx user, you should see an environment variable like this:

    LD_LIBRARY_PATH=/opt/pmx/lib/

    Note, if you've recently upgraded to pmx6, then you would need to do this as the pmx6 user, and the libary path would be /opt/pmx6/lib/.

    Thanks,

    Tom.

    :35575
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  • 0

    Hi dcstech,

    I think we might need the same output, but as the pmx user.

    The error you're getting indicates libpq.so.5 isn't in the library path.  It won't be for root, because postgres should be started as pmx.

    So as pmx user, you should see an environment variable like this:

    LD_LIBRARY_PATH=/opt/pmx/lib/

    Note, if you've recently upgraded to pmx6, then you would need to do this as the pmx6 user, and the libary path would be /opt/pmx6/lib/.

    Thanks,

    Tom.

    :35575
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