Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 9 replies
  • Subscribers 0 subscribers
  • Views 21220 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Return receipts being quarantined?

mrdky

Hello all, I wanted to get some feedback if anyone is having this issue, but a lot of our users have been having their return receipts quarantined.  I checked the logs and they are being quarantined as suspect attachments.  We are running puremessage 5.5.6 on our edge servers and handing off to Exchange.  

Thanks

:570


This thread was automatically locked due to age.
Parents
  • 0

    The best thing to do is open a case with support providing them with a sample of a quarantined message.  Support can help you identify what rules are hitting on your particular samples, and advise you on the steps you can take to prevent these false positives.  Depending on your mail architecture (ie. downstream MTAs), you may hit different types of rules so it would be best to address this on a case-by-case basis.

    If you'd like to post the rule hits from one of the messages, I can attempt to advise you, but engaging the Gateway support team would be the most prudent course of action.  If there is a large volume of these type of complaints, SophosLabs will be advised and the antispam rules will be adjusted accordingly.

    :805
Reply
  • 0

    The best thing to do is open a case with support providing them with a sample of a quarantined message.  Support can help you identify what rules are hitting on your particular samples, and advise you on the steps you can take to prevent these false positives.  Depending on your mail architecture (ie. downstream MTAs), you may hit different types of rules so it would be best to address this on a case-by-case basis.

    If you'd like to post the rule hits from one of the messages, I can attempt to advise you, but engaging the Gateway support team would be the most prudent course of action.  If there is a large volume of these type of complaints, SophosLabs will be advised and the antispam rules will be adjusted accordingly.

    :805
Children
No Data
Unfiltered HTML