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Puremessage on exchange 0x80040154 error

AshfieldSchool

Hi,

I can't get into our PureMessage 3.1 console. Error MMC could not create the snap=in.

  • Sophos Puremessage service will not start with a 0x80040154: Class not registered error.
  • Can't uninstall (setup was unable to remove this server from the PureMessage server group. COM error-code 0x80040154:class not registered)
  • Can't re-install (Product: Sophos PureMessage -- Setup encountered an error while gathering system information.Error details: COM error-code 0x80040154 : Class not registered )

Looking back through the event log there are thousands of PM warnings:

Reporting data could not be written to the database at this time (error: -3).  Additional attempts will be made for 3 days.

<- <System>
  <Provider Name="PureMessage" />
  <EventID Qualifiers="40960">55</EventID>
  <Level>3</Level>
  <Task>0</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2011-10-17T02:00:33.000000000Z" />
  <EventRecordID>2784526</EventRecordID>
  <Channel>Application</Channel>
  <Computer>server.domain.local</Computer>
  <Security />
  </System>
- <EventData>
  <Data>-3</Data>
  <Data>3</Data>
  </EventData>
  </Event>

I'm at a loss what to try next, could someone suggest a fix?

Thanks.

:18001


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  • 0

    Hello,

    The initial console error (0x80040154) normally points to an error with the Puremessage service being unable to start, so it would be handy to verify what state the service is in. What may have happened is that one or more of the DLL files within the Puremessage bin folder was no longer registered, so it would be a matter of running regsvr32 on all the DLLs (which could be scripted; please contact support for assistance) to ensure the service has reregistered.

    For the reporting data error, are you seeing a buildup of .xml.bad files in C:\Program Files\Sophos\PureMessage\ReportsPending\ at all? (This assumes the default installation path of C:\Program Files\Sophos\PureMessage is used.) There is a known defect pertaining to improperly encoded characters within XML files that build up, complicating communication with the database. There is a workaround available that one of our frontline support engineers can help out if you do see that, which focuses on removing those files via script.

    Otherwise, checking our internal CRM, it looks like you had been in communication with our support personnel, though your email address no longer appears to work.

    Best regards.

    :18309
Reply
  • 0

    Hello,

    The initial console error (0x80040154) normally points to an error with the Puremessage service being unable to start, so it would be handy to verify what state the service is in. What may have happened is that one or more of the DLL files within the Puremessage bin folder was no longer registered, so it would be a matter of running regsvr32 on all the DLLs (which could be scripted; please contact support for assistance) to ensure the service has reregistered.

    For the reporting data error, are you seeing a buildup of .xml.bad files in C:\Program Files\Sophos\PureMessage\ReportsPending\ at all? (This assumes the default installation path of C:\Program Files\Sophos\PureMessage is used.) There is a known defect pertaining to improperly encoded characters within XML files that build up, complicating communication with the database. There is a workaround available that one of our frontline support engineers can help out if you do see that, which focuses on removing those files via script.

    Otherwise, checking our internal CRM, it looks like you had been in communication with our support personnel, though your email address no longer appears to work.

    Best regards.

    :18309
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