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Unable to retrieve quarantined messages

Hi. Normally, after users receive the quarantine digest, they can login to the quarantine manager and choose to release a quarantined message. But recently, after selecting the desired blocked message and clicking 'Deliver Message', the message never arrives in the user's inbox.

I'm new to Puremessage, so I'm not sure where to start troubleshooting. I have puremessage installed on CentOS.

:1403


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  • If you run pmx-log as the pmx user, you should be able see the release come through.  You could also track this through the maillog after that.  Make sure your pmx-queue-runner is running as well.  This isn't a really easy one to solve in a forum posting however as there are a few components involved.  I would recommend involving support.

    Just as an FYI, CentOS is not a supported OS for PureMessage for UNIX.  While it may work, any issues brought to development can not be solved as they do not test on the platform.

    http://www.sophos.com/support/lifecycle/puremessage.html

    :1493
Reply
  • If you run pmx-log as the pmx user, you should be able see the release come through.  You could also track this through the maillog after that.  Make sure your pmx-queue-runner is running as well.  This isn't a really easy one to solve in a forum posting however as there are a few components involved.  I would recommend involving support.

    Just as an FYI, CentOS is not a supported OS for PureMessage for UNIX.  While it may work, any issues brought to development can not be solved as they do not test on the platform.

    http://www.sophos.com/support/lifecycle/puremessage.html

    :1493
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