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disconnected webserver sessions

I have a problem with the UTM9 Firmware 9.350-12 Pattern version:  90082

We have created a web portal, but users are being disconnected a lot. In the log i'm seeing several errors.

I'm seeing different type of errors in the web application log.
Web Application Firewall Log

Crypto errors
2015:10:28-08:13:27 sophos-2 reverseproxy: [Wed Oct 28 08:13:27.856555 2015] [session_crypto:error] [pid 14651:tid 3853646704] (100006)Error string not specified yet: [client x.x.x.x:50007] AH01842: decrypt session failed, wrong passphrase?, referer: https://domainname.com/suite
2015:10:28-08:13:27 sophos-2 reverseproxy: [Wed Oct 28 08:13:27.857729 2015] [session:error] [pid 14651:tid 3853646704] (100006)Error string not specified yet: [client x.x.x.x:50007] AH01817: error while decoding the session, session not loaded: /Suite/Management/PaymentOptimization, referer: https://domainname.com/suite

Timeout check failed
2015:10:28-07:46:55 sophos-2 reverseproxy: [Wed Oct 28 07:46:55.721498 2015] [authnz_aua:error] [pid 14651:tid 3744541552] [client x.x.x.x:52787] [user.leo] timeout check failed, referer: https://domainname.com/suite

PROXY Errors
2015:10:28-12:26:57 sophos-1 reverseproxy: [Wed Oct 28 12:26:57.000519 2015] [mpm_worker:warn] [pid 5725:tid 4147898048] AH00291: long lost child came home! (pid 5727)
2015:10:28-12:26:57 sophos-1 reverseproxy: [Wed Oct 28 12:26:57.000555 2015] [mpm_worker:warn] [pid 5725:tid 4147898048] AH00291: long lost child came home! (pid 5729)
2015:10:28-12:27:02 sophos-1 reverseproxy: [Wed Oct 28 12:27:02.543673 2015] [proxy:error] [pid 6683:tid 4038753136] (113)No route to host: AH00957: HTTP: attempt to connect to x.x.x.x:80 (x.x.x.x) failed
2015:10:28-12:27:02 sophos-1 reverseproxy: [Wed Oct 28 12:27:02.543732 2015] [proxy:error] [pid 6683:tid 4038753136] AH00959: ap_proxy_connect_backend disabling worker for (x.x.x.x) for 60s
2015:10:28-12:27:02 sophos-1 reverseproxy: [Wed Oct 28 12:27:02.543747 2015] [proxy_http:error] [pid 6683:tid 4038753136] [client x.x.x.x:62001] AH01114: HTTP: failed to make connection to backend: x.x.x.x
2015:10:28-12:27:02 sophos-1 reverseproxy: [Wed Oct 28 12:27:02.544382 2015] [proxy:error] [pid 7137:tid 3728223088] (113)No route to host: AH00957: HTTP: attempt to connect to x.x.x.x:80 (x.x.x.x) failed
2015:10:28-12:27:02 sophos-1 reverseproxy: [Wed Oct 28 12:27:02.544436 2015] [proxy_http:error] [pid 7137:tid 3728223088] [client x.x.x.x:53066] AH01114: HTTP: failed to make connection to backend: x.x.x.x


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  • Hi there,

    same Problem with 9.400-9! We are publishing a SharePoint site via WAF, in previous versions we did not get this error. Seems to occur more often on Firefox than on IE users.

    2016:03:31-10:11:13 XXXXXX reverseproxy: [Thu Mar 31 10:11:13.428843 2016] [session_crypto:error] [pid 6387:tid 4055317360] (100006)Error string not specified yet: [client IP50465] AH01842: decrypt session failed, wrong passphrase?, referer: www.HOSTNAME/.../start.aspx

     

    2016:03:31-10:11:13 XXXXXX reverseproxy: [Thu Mar 31 10:11:13.429010 2016] [session_server:error] [pid 6387:tid 4055317360] (100006)Error string not specified yet: [client IP50465] AH01817: error while decoding the session, session not loaded: /_layouts/15/mquery.js, referer: www.HOSTNAME/.../start.aspx

     

    2016:03:31-10:11:13 XXXXXX reverseproxy: [Thu Mar 31 10:11:13.429091 2016] [session_crypto:error] [pid 6387:tid 4080495472] (100006)Error string not specified yet: [client IP50467] AH01842: decrypt session failed, wrong passphrase?, referer: www.HOSTNAME/.../start.aspx

     

    2016:03:31-10:11:13 XXXXXX reverseproxy: [Thu Mar 31 10:11:13.429114 2016] [session_server:error] [pid 6387:tid 4080495472] (100006)Error string not specified yet: [client IP50467] AH01817: error while decoding the session, session not loaded: /_layouts/15/1031/images/formatmap16x16.png, referer: www.HOSTNAME/.../start.aspx

     

    2016:03:31-10:11:13 XXXXXX reverseproxy: [Thu Mar 31 10:11:13.429283 2016] [session:error] [pid 6387:tid 4055317360] (2)No such file or directory: [client IP50465] AH01822: error while saving the session, session not saved: /_layouts/15/mquery.js, referer: www.HOSTNAME/.../start.aspx

    Christian

Reply
  • Hi there,

    same Problem with 9.400-9! We are publishing a SharePoint site via WAF, in previous versions we did not get this error. Seems to occur more often on Firefox than on IE users.

    2016:03:31-10:11:13 XXXXXX reverseproxy: [Thu Mar 31 10:11:13.428843 2016] [session_crypto:error] [pid 6387:tid 4055317360] (100006)Error string not specified yet: [client IP50465] AH01842: decrypt session failed, wrong passphrase?, referer: www.HOSTNAME/.../start.aspx

     

    2016:03:31-10:11:13 XXXXXX reverseproxy: [Thu Mar 31 10:11:13.429010 2016] [session_server:error] [pid 6387:tid 4055317360] (100006)Error string not specified yet: [client IP50465] AH01817: error while decoding the session, session not loaded: /_layouts/15/mquery.js, referer: www.HOSTNAME/.../start.aspx

     

    2016:03:31-10:11:13 XXXXXX reverseproxy: [Thu Mar 31 10:11:13.429091 2016] [session_crypto:error] [pid 6387:tid 4080495472] (100006)Error string not specified yet: [client IP50467] AH01842: decrypt session failed, wrong passphrase?, referer: www.HOSTNAME/.../start.aspx

     

    2016:03:31-10:11:13 XXXXXX reverseproxy: [Thu Mar 31 10:11:13.429114 2016] [session_server:error] [pid 6387:tid 4080495472] (100006)Error string not specified yet: [client IP50467] AH01817: error while decoding the session, session not loaded: /_layouts/15/1031/images/formatmap16x16.png, referer: www.HOSTNAME/.../start.aspx

     

    2016:03:31-10:11:13 XXXXXX reverseproxy: [Thu Mar 31 10:11:13.429283 2016] [session:error] [pid 6387:tid 4055317360] (2)No such file or directory: [client IP50465] AH01822: error while saving the session, session not saved: /_layouts/15/mquery.js, referer: www.HOSTNAME/.../start.aspx

    Christian

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