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WAF stopp working after a few days!

bocgmbh
Hi @all, 

we have the Sophos UTM with the neweset Firmware (9.201-25).
It is based on the latest VA (VMware) from Sophos.
We use it for Exchange Services.
The Problem is, that the WAF (Tomcat?) ist stop working after a few days without any error or log message. I must manually restart it by Deactivate+Activate a vWebserver. The problem was also there with other 9.2 Versions.

Any help?


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  • 0
    Hi, and welcome to the User BB!

    Have you loaded the software from ISO?  If you used the exe from Sophos, make a configuration backup and re-install from ISO.

    If that doesn't solve the problem, please explain why you think the problem is inside the UTM, and not with the communication between the UTM instance and the Exchange instance.  When the interruption occurs, what color is the dot beside the Real Server?

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson
    No, we downloaded the finish vmware virtual machine from sophos (UTM 9.1) Then we updatet it to all new firmwares.
    After a few days the WAF is stop working, you see in the WAF Logs from one moment to an other no new entries and all virtual Webserver are not rechable.

    (Sorry for my bad english)

    I will create a new vm and install the utm from the iso. I hope that fix it.
  • 0 in reply to bocgmbh
    Hello,
    I have the same problem with errors in log : 
    AH00051: child pid 9421 exit signal Segmentation fault (11), possible coredump in /tmp 

    Some ideas ?
    Model: ASG425
  • 0 in reply to tic
    Not sure, but the latest 9.2xx update may have a fix... 9.202-33 includes:

    Fix [31238]: mod_proxy_msrpc: segmentation fault on backend connection access [9.2]

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Sophos Platinum Partner

    --------------------------------------

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0 in reply to BrucekConvergent
    Yes, that fixed it for us! [:)]
    Good work Sophos!
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