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Sophos UTM9 timing out HTTP requests after 60 seconds

Nolan Brassard

We've recently went live with Sophos UTM9 in our production environment. We're seeing now that some long running requests are being denied with 504 errors. Our application servers run on an apache/tomcat/ubuntu environment. Tomcat is configured with a 600 second timeout and prior to moving into the Sophos environment that was working perfectly fine. Why they take so long is not the point of this topic. We have a requirement to allow these long running http requests and it seems like Sophos is now preventing that from happening. Let me give you a little run down of what is enabled in Sophos right now:


- Firewall
- Intrusion Prevention
- Remote Access
- Web Application Firewall (Firewall Profile is set to Monitor)
 

In my research I came across many discussions on this forum talking about running : cc set http response_timeout 600. I've tried this and it's had no affect. I ran it as root and if I run cc get http response_timeout it returns 600 as it should. I've also tried running /var/mdw/scripts/httpproxy restart as recommend in one of those discussions. 

After these changes I'm still seeing 504's after 60 seconds.

Does anyone have any ideas?



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Parents
  • 0

    (Moving this thread to the Web Protection forum.)

    Nolan, the only thing you can do for a 504 error is to create an Exception for SSL Scanning for the site(s) involved.  I usually include the Finance/banking, Health and Pharmacy categories in that Exception.  For a site that continues to timeout, you must skip the Proxy for the site.  This is done differently in Standard and Transparent modes.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    Thanks for the response. I don't really know what to do given the response. Where do I create the exception? Under the web application firewall profile? I have an application server sitting in an internal load balancer that traffic gets routed to through Sophos. Customers can create there own processes and run them, sometimes they can take some time. How do I extend the allowed timeout in Sophos, or disable it and let our tomcat server handle the timeout. We have this firewall profile set to monitor, so the fact that it makes a difference at all concerns me. 

  • 0 in reply to Nolan Brassard

    Just to build a little more on that. These are all incoming requests, not outgoing. The response made it seem like outgoing requests are timing out but they are not. Someone clicks a button in our UI, it makes a request to the same server hosting the UI and that times out quicker then our Tomcat server is configured. This works perfectly fine if the machine is taken outside the Sophos network.

  • 0 in reply to Nolan Brassard

    You're right, Nolan.  When I found your post in the General Discussion forum, and saw a complaint (504) normally made about Web Filtering, I assumed that that's what you meant.  I'll move this thread to the Web Server Security forum.

    We would need to see the relevant section of the WAF log - probably 10-to-50 lines.  I suspect that your web server has some code that objects to SSL traffic being antivirus scanned.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    Hi Bob,

    Sorry, this is not the most pressing issue of ours but this problem is still relevant. I've done a little digging though given your last response. Our firewall profile was configured as depicted by the image below. After your response about our server potentially not liking the virus scanning I decided I'd start taking one thing off the profile at a time and seeing how it changed the timeout. I ultimately got down to the point of using the out of box Unprotected profile. The timeout still occurs which makes it seem unlikely that this is an issue with our server rejecting anything. I also confirmed again that removing our server from the Sophos network works just fine. 

    It seems like Sophos itself is using a proxy and the proxy timeout is set to 60 seconds. I've already tried setting cc set http response_timeout 600 but that doesn't seem to work either. Is there a proxy configured in Sophos and is there any place to manage the timeout settings? 

    Thanks again

Reply
  • 0 in reply to BAlfson

    Hi Bob,

    Sorry, this is not the most pressing issue of ours but this problem is still relevant. I've done a little digging though given your last response. Our firewall profile was configured as depicted by the image below. After your response about our server potentially not liking the virus scanning I decided I'd start taking one thing off the profile at a time and seeing how it changed the timeout. I ultimately got down to the point of using the out of box Unprotected profile. The timeout still occurs which makes it seem unlikely that this is an issue with our server rejecting anything. I also confirmed again that removing our server from the Sophos network works just fine. 

    It seems like Sophos itself is using a proxy and the proxy timeout is set to 60 seconds. I've already tried setting cc set http response_timeout 600 but that doesn't seem to work either. Is there a proxy configured in Sophos and is there any place to manage the timeout settings? 

    Thanks again

Children
  • 0 in reply to Nolan Brassard

    That cc command is for a timeout related to Web Filtering, not the Web Application Firewall (reverse proxy).  There's still some confusion here.  If you're testing from inside the network and going through both Web Filtering and WAF, then it's not surprising you're having timeouts.  Looking at the logs should elucidate the issue.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    This is an enterprise system with IPs of servers belonging to many colleges and universities. Is there an easy way to send you this with the IPs not visible? Also, we are not using Web Filtering.

  • 0 in reply to Nolan Brassard

    I was hoping you would post 50-to-100 lines, Nolan.  Obfuscate the IPs like 10.x.y.31, 172.2x.y.1, 192.168.x.44 and 76.x.y.29.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

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2018:12:17-13:17:43 cloud httpd: id="0299" srcip="67.j.k.56" localip="172.a.b.5" size="6852" user="-" host="67.j.k.56" method="GET" statuscode="200" reason="-" extra="-" exceptions="-" time="10268" url="/datasuite/js/libs/jquery/images/ui-icons_666666_256x240.png" server="dev.constituo.com" port="443" query="" referer="https:/dev.constituo.com/datasuite/css/styles.css" cookie="JSESSIONID=7D628B70B37B042F278A01B7EE274BD5; _ga=GA1.2.35813167.1540307760; _gid=GA1.2.1621106825.1545052643; _gat=1; AWSELB=151DEF0712DA333D18DCC3755B63DD2F218E43415EC16FBDF8F408F3D017C74C9E4FC1D7E15372FF49F34036A64ACBD4756F9E478748CDEF0630B936876220B11C3FA60B7C; constituo_sso_key=B4F0AB1E-A75D-414D-8A14-79D8C28962C8" set-cookie="-" uid="XBeh96wQAwUAAALUN5gAAAAb"
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2018:12:17-13:18:57 cloud httpd: id="0299" srcip="172.a.b.28" localip="172.a.b.5" size="564" user="-" host="172.a.b.28" method="GET" statuscode="200" reason="-" extra="-" exceptions="-" time="8254" url="/index.html" server="cloud.constituo.com" port="443" query="" referer="-" cookie="-" set-cookie="AWSELB=D7256D910EDA880F31B0F11B91F45184AFC315D0970FF0EE771134D401ED425B0E16305E4C3BA12FFAE49B1B8BEDFBBCD3A36ED398F931E4E10B89B41790787E55035E6626;PATH=/;MAX-AGE=3600" uid="XBeiQawQAwUAAALUN9UAAAAn"
2018:12:17-13:18:59 cloud httpd: id="0299" srcip="172.a.c.225" localip="172.a.b.5" size="0" user="-" host="172.a.c.225" method="-" statuscode="408" reason="-" extra="-" exceptions="-" time="9" url="-" server="dev.constituo.com" port="443" query="" referer="-" cookie="-" set-cookie="-" uid="-"
2018:12:17-13:19:01 cloud httpd: id="0299" srcip="172.a.c.225" localip="172.a.b.5" size="564" user="-" host="172.a.c.225" method="GET" statuscode="200" reason="-" extra="-" exceptions="-" time="3648" url="/index.html" server="cloud.constituo.com" port="443" query="" referer="-" cookie="-" set-cookie="AWSELB=D7256D910EDA880F31B0F11B91F45184AFC315D0970FF0EE771134D401ED425B0E16305E4C3BA12FFAE49B1B8BEDFBBCD3A36ED398F931E4E10B89B41790787E55035E6626;PATH=/;MAX-AGE=3600" uid="XBeiRawQAwUAAALUN9YAAAAJ"
2018:12:17-13:19:02 cloud httpd: id="0299" srcip="172.a.b.28" localip="172.a.b.5" size="564" user="-" host="172.a.b.28" method="GET" statuscode="200" reason="-" extra="-" exceptions="-" time="3747" url="/index.html" server="cloud.constituo.com" port="443" query="" referer="-" cookie="-" set-cookie="AWSELB=D7256D910EDA880F31B0F11B91F45184AFC315D0970FF0EE771134D401ED425B0E16305E4C3BA12FFAE49B1B8BEDFBBCD3A36ED398F931E4E10B89B41790787E55035E6626;PATH=/;MAX-AGE=3600" uid="XBeiRqwQAwUAAALUN9cAAAAn"
2018:12:17-13:19:06 cloud httpd: id="0299" srcip="172.a.c.225" localip="172.a.b.5" size="564" user="-" host="172.a.c.225" method="GET" statuscode="200" reason="-" extra="-" exceptions="-" time="3688" url="/index.html" server="cloud.constituo.com" port="443" query="" referer="-" cookie="-" set-cookie="AWSELB=D7256D910EDA880F31B0F11B91F45184AFC315D0970FF0EE771134D401ED425B0E16305E4C3BA12FFAE49B1B8BEDFBBCD3A36ED398F931E4E10B89B41790787E55035E6626;PATH=/;MAX-AGE=3600" uid="XBeiSqwQAwUAAALUN9gAAAAJ"
2018:12:17-13:19:07 cloud httpd: id="0299" srcip="172.a.b.28" localip="172.a.b.5" size="564" user="-" host="172.a.b.28" method="GET" statuscode="200" reason="-" extra="-" exceptions="-" time="3603" url="/index.html" server="cloud.constituo.com" port="443" query="" referer="-" cookie="-" set-cookie="AWSELB=D7256D910EDA880F31B0F11B91F45184AFC315D0970FF0EE771134D401ED425B0E16305E4C3BA12FFAE49B1B8BEDFBBCD3A36ED398F931E4E10B89B41790787E55035E6626;PATH=/;MAX-AGE=3600" uid="XBeiS6wQAwUAAALUN9kAAAAn"
2018:12:17-13:19:11 cloud httpd: id="0299" srcip="172.a.c.225" localip="172.a.b.5" size="564" user="-" host="172.a.c.225" method="GET" statuscode="200" reason="-" extra="-" exceptions="-" time="3766" url="/index.html" server="cloud.constituo.com" port="443" query="" referer="-" cookie="-" set-cookie="AWSELB=D7256D910EDA880F31B0F11B91F45184AFC315D0970FF0EE771134D401ED425B0E16305E4C3BA12FFAE49B1B8BEDFBBCD3A36ED398F931E4E10B89B41790787E55035E6626;PATH=/;MAX-AGE=3600" uid="XBeiT6wQAwUAAALUN9oAAAAJ"


    I ran my long running request that tests the timeout setting within these logs and the result in the log is line 91. Thanks for looking at this. 

  • 0 in reply to Nolan Brassard

    When one sees statuscode="50x", the first thing to try is an Exception for SSL scanning for the site.  In this case, ^https?://[A-Za-z0-9.-]*constituo\.com would cover all possibilities.  If that doesn't resolve this, then you will need to skip the proxy the access.  That's done differently when in Standard rather than Transparent mode.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    Where do I add this exception?

  • 0 in reply to BAlfson

    Bob, this is a WAF question, not a webfilter issue.   I was confused about that earlier in the chain

    There is certsinly no setting for this in the GUI.

    Have you asked support?

  • 0 in reply to Nolan Brassard

    Right, Doug, I was still confused.  I agree that there's no setting for this in the WAF.

    Nolan, this is an indication that the server in question has a configuration issue that prevents you from using an HTTPS Virtual Server in front of it.  I'm not enough of a web server guy to be able to recommend a change and I don't recall seeing a similar issue discussed here.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • +1 in reply to Nolan Brassard

    Can you confirm the idle timeout is set to for your internal load balancer?  As per the following, the default setting is 60 seconds.  https://aws.amazon.com/blogs/aws/elb-idle-timeout-control.  Typically when we see a status code in the reverse proxy log, it is assumed that this code is being returned to the UTM from the real webserver (or ELB in this case), thus likely it's the ELB that's timing out the connection.  

     

    Tim

  • 0 in reply to TimHansen

    Good stuff Tim, that was it! I had forgotten there was even a timeout on the load balancers. The old production ELB was set to 300 and our ELB's for the new Sophos environment were using the default.


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