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webmail not working error="Connection timed out"

deltaline-IT
hai , 

i got UTM 320 , version 9.204-20.
i had done 
firewall rule internal network any dnsgroup "mail.abc.com" resolved to 1 public IP.
exception rule  all options are check mark for this network  mail.abc.com.
allowed URL webfiltering  mail.abc.com & grp.abc.com allowed.
here mail.abc.com and grp.abc.com has same public IP

but still its not working 


2014:08:19-17:10:00 asg320 httpproxy[5327]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="CONNECT" srcip="LAN PC IP" dstip="mail.abc.com IP" user="" statuscode="500" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="174" request="0x1d683ba0" url="grp.abc.com:2096/" exceptions="av,auth,content,url,certcheck,certdate,mime,cache,fileextension" error="Connection timed out" authtime="0" dnstime="7" cattime="0" avscantime="0" fullreqtime="127172663" device="0" auth="0" application="http"

2014:08:19-17:12:08 asg320 httpproxy[5327]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="CONNECT" srcip="x.x.x.x" dstip="y.y.y.y" user="" statuscode="500" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="132" request="0x2ca7c000" url="grp.abc.com:2096/" exceptions="av,auth,content,url,certcheck,certdate,mime,cache,fileextension" error="Connection timed out" authtime="0" dnstime="7" cattime="0" avscantime="0" fullreqtime="127228794" device="0" auth="0" application="http"
2014:08:19-17:14:15 asg320 httpproxy[5327]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="CONNECT" srcip="x.x.x.x" dstip="y.y.y.y" user="" statuscode="500" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="58" request="0xa004660" url="grp.abc.com:2096/" exceptions="av,auth,content,url,certcheck,certdate,mime,cache,fileextension" error="Connection timed out" authtime="0" dnstime="6" cattime="0" avscantime="0" fullreqtime="127228717" device="0" auth="0" application="http"


please advice what could be the problem...


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Parents Reply Children
  • 0 in reply to Intruder73
    Hi all,

    I would just like to add that we have a similar issue with a separate of websites accessed over Https.

    I have tried adding the website to the transparent mode skiplist and creating the RegEx Exception rule. I did not have a resolution to the issue.

    I can access the startssl.com website that the original poster cannot access.

    SG330 ver 9.205-12 

    Just adding this to the conversation.

    Regards,

    John.
  • 0 in reply to johnoboss_01
    With an embarrassing cringe............

    It would appear in our situation that the remote network is restricting access to their webservers based on one of our 3 public IP Addresses.

    As luck would have it this would be the ip address of a different web filtering product deployed on our network and not either of our Sophos UTM's.

    This unfortunately led us to believe that the Sophos UTM's were the issue and not the remote party. 

    Regards,

    John.
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