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webmail not working error="Connection timed out"

deltaline-IT
hai , 

i got UTM 320 , version 9.204-20.
i had done 
firewall rule internal network any dnsgroup "mail.abc.com" resolved to 1 public IP.
exception rule  all options are check mark for this network  mail.abc.com.
allowed URL webfiltering  mail.abc.com & grp.abc.com allowed.
here mail.abc.com and grp.abc.com has same public IP

but still its not working 


2014:08:19-17:10:00 asg320 httpproxy[5327]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="CONNECT" srcip="LAN PC IP" dstip="mail.abc.com IP" user="" statuscode="500" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="174" request="0x1d683ba0" url="grp.abc.com:2096/" exceptions="av,auth,content,url,certcheck,certdate,mime,cache,fileextension" error="Connection timed out" authtime="0" dnstime="7" cattime="0" avscantime="0" fullreqtime="127172663" device="0" auth="0" application="http"

2014:08:19-17:12:08 asg320 httpproxy[5327]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="CONNECT" srcip="x.x.x.x" dstip="y.y.y.y" user="" statuscode="500" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="132" request="0x2ca7c000" url="grp.abc.com:2096/" exceptions="av,auth,content,url,certcheck,certdate,mime,cache,fileextension" error="Connection timed out" authtime="0" dnstime="7" cattime="0" avscantime="0" fullreqtime="127228794" device="0" auth="0" application="http"
2014:08:19-17:14:15 asg320 httpproxy[5327]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="CONNECT" srcip="x.x.x.x" dstip="y.y.y.y" user="" statuscode="500" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="58" request="0xa004660" url="grp.abc.com:2096/" exceptions="av,auth,content,url,certcheck,certdate,mime,cache,fileextension" error="Connection timed out" authtime="0" dnstime="6" cattime="0" avscantime="0" fullreqtime="127228717" device="0" auth="0" application="http"


please advice what could be the problem...


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  • 0 in reply to mod2402
    We are experiencing the same problem with one server (https://www.startssl.com/).
    Using masquerading and not the proxy is also not working.
    Using an older Gateway (IPFire) on the same network segment is working without any problem with this server.
    On the UTM it is not even possible to use openssl in a ssh-session to connect to the startssl-server  
    astaro:/root # openssl s_client -connect www.startssl.com:443

    connect: Connection timed out

    connect:errno=110

    while connections to other servers are working  
    astaro:/root # openssl s_client -connect www.google.com:443

    CONNECTED(00000003)

    depth=2 C = US, O = GeoTrust Inc., CN = GeoTrust Global CA

    ...

    I am out of ideas.
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