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webmail not working error="Connection timed out"

deltaline-IT
hai , 

i got UTM 320 , version 9.204-20.
i had done 
firewall rule internal network any dnsgroup "mail.abc.com" resolved to 1 public IP.
exception rule  all options are check mark for this network  mail.abc.com.
allowed URL webfiltering  mail.abc.com & grp.abc.com allowed.
here mail.abc.com and grp.abc.com has same public IP

but still its not working 


2014:08:19-17:10:00 asg320 httpproxy[5327]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="CONNECT" srcip="LAN PC IP" dstip="mail.abc.com IP" user="" statuscode="500" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="174" request="0x1d683ba0" url="grp.abc.com:2096/" exceptions="av,auth,content,url,certcheck,certdate,mime,cache,fileextension" error="Connection timed out" authtime="0" dnstime="7" cattime="0" avscantime="0" fullreqtime="127172663" device="0" auth="0" application="http"

2014:08:19-17:12:08 asg320 httpproxy[5327]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="CONNECT" srcip="x.x.x.x" dstip="y.y.y.y" user="" statuscode="500" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="132" request="0x2ca7c000" url="grp.abc.com:2096/" exceptions="av,auth,content,url,certcheck,certdate,mime,cache,fileextension" error="Connection timed out" authtime="0" dnstime="7" cattime="0" avscantime="0" fullreqtime="127228794" device="0" auth="0" application="http"
2014:08:19-17:14:15 asg320 httpproxy[5327]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="CONNECT" srcip="x.x.x.x" dstip="y.y.y.y" user="" statuscode="500" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="58" request="0xa004660" url="grp.abc.com:2096/" exceptions="av,auth,content,url,certcheck,certdate,mime,cache,fileextension" error="Connection timed out" authtime="0" dnstime="6" cattime="0" avscantime="0" fullreqtime="127228717" device="0" auth="0" application="http"


please advice what could be the problem...


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  • 0
    sorry, I have not really looked.

    There is an error="Connection timed out" and the statuscode="500".

    Are you sure that the destination webservice is running without problems?

    please post some screenshots from your configuration (web Proxy profiles, misc Settings ...)

    You don't need a firewall rule, if you use webfiltering.

    Which service is behind port 2096?

    regards
    mod
  • 0 in reply to mod2402
    thanks for your concern...

    destination web server is working on the same ISP link while directly connected to laptop..

    there is only one profile for all. customized category and thats only blocked  if in case need to allow any web site done through exception.

    Which service is behind port 2096  can you please explain what do you mean by this.

    what i am expecting may be mismatch of speed and MTU at ISP router interface which connected to sophos UTM.
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  • 0 in reply to mod2402
    thanks for your concern...

    destination web server is working on the same ISP link while directly connected to laptop..

    there is only one profile for all. customized category and thats only blocked  if in case need to allow any web site done through exception.

    Which service is behind port 2096  can you please explain what do you mean by this.

    what i am expecting may be mismatch of speed and MTU at ISP router interface which connected to sophos UTM.
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