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9.308 Killed RED !!

jazzoberoi
Hi Guys,

So we finally took the plunge on the 9.3 firmware thinking Sophos would've gotten their act together by now with the firmwares by installing 9.308.. BIG MISTAKE [:O]

Its killed our RED connection and it keeps getting disconnected after every 30 secs. Please HELP ! 

2015:02:27-19:10:33 DVicSophosUTM01-2 red_server[28872]: A3200C53DAE6057: connected OK, pushing config

2015:02:27-19:10:37 DVicSophosUTM01-2 red_server[28872]: A3200C53DAE6057: command 'UMTS_STATUS value=OK'

2015:02:27-19:10:37 DVicSophosUTM01-2 red_server[28872]: A3200C53DAE6057: command 'PING 1 uplink=WAN'

2015:02:27-19:10:37 DVicSophosUTM01-2 red_server[28872]: id="4201" severity="info" sys="System" sub="RED" name="RED Tunnel Up" red_id="A3200C53DAE6057" forced="0"

2015:02:27-19:10:38 DVicSophosUTM01-2 red_server[6990]: SELF: (Re-)loading device configurations

2015:02:27-19:10:38 DVicSophosUTM01-2 red_server[28872]: A3200C53DAE6057: PING remote_tx=1 local_rx=2 diff=-1

2015:02:27-19:10:38 DVicSophosUTM01-2 red_server[28872]: A3200C53DAE6057: PONG local_tx=3

2015:02:27-19:10:53 DVicSophosUTM01-2 red_server[28872]: A3200C53DAE6057: command 'PING 22 uplink=WAN'

2015:02:27-19:10:53 DVicSophosUTM01-2 red_server[28872]: A3200C53DAE6057: PING remote_tx=22 local_rx=22 diff=0

2015:02:27-19:10:53 DVicSophosUTM01-2 red_server[28872]: A3200C53DAE6057: PONG local_tx=22

2015:02:27-19:11:09 DVicSophosUTM01-2 red_server[28872]: A3200C53DAE6057: command 'PING 38 uplink=WAN'

2015:02:27-19:11:09 DVicSophosUTM01-2 red_server[28872]: A3200C53DAE6057: PING remote_tx=38 local_rx=38 diff=0

2015:02:27-19:11:09 DVicSophosUTM01-2 red_server[28872]: A3200C53DAE6057: PONG local_tx=40

2015:02:27-19:11:37 DVicSophosUTM01-2 red_server[29248]: SELF: New connection from 101.172.213.63 with ID A3200C53DAE6057 (cipher RC4-SHA), rev1

2015:02:27-19:11:37 DVicSophosUTM01-2 red_server[29248]: A3200C53DAE6057: already connected, releasing old connection.

2015:02:27-19:11:37 DVicSophosUTM01-2 red_server[28872]: id="4202" severity="info" sys="System" sub="RED" name="RED Tunnel Down" red_id="A3200C53DAE6057" forced="1"

2015:02:27-19:11:37 DVicSophosUTM01-2 red_server[6990]: SELF: (Re-)loading device configurations

2015:02:27-19:11:37 DVicSophosUTM01-2 red_server[28872]: A3200C53DAE6057 is disconnected.

2015:02:27-19:11:38 DVicSophosUTM01-2 redctl[29363]: key length: 32

2015:02:27-19:11:38 DVicSophosUTM01-2 redctl[29364]: key length: 32

2015:02:27-19:11:38 DVicSophosUTM01-2 red_server[29248]: A3200C53DAE6057: connected OK, pushing config

2015:02:27-19:11:43 DVicSophosUTM01-2 red_server[29248]: A3200C53DAE6057: command 'UMTS_STATUS value=OK'

2015:02:27-19:11:43 DVicSophosUTM01-2 red_server[29248]: A3200C53DAE6057: command 'PING 1 uplink=WAN'

2015:02:27-19:11:43 DVicSophosUTM01-2 red_server[29248]: id="4201" severity="info" sys="System" sub="RED" name="RED Tunnel Up" red_id="A3200C53DAE6057" forced="0"

2015:02:27-19:11:43 DVicSophosUTM01-2 red_server[6990]: SELF: (Re-)loading device configurations

2015:02:27-19:11:43 DVicSophosUTM01-2 red_server[29248]: A3200C53DAE6057: PING remote_tx=1 local_rx=1 diff=0

2015:02:27-19:11:43 DVicSophosUTM01-2 red_server[29248]: A3200C53DAE6057: PONG local_tx=2

2015:02:27-19:11:59 DVicSophosUTM01-2 red_server[29248]: A3200C53DAE6057: command 'PING 16 uplink=WAN'

2015:02:27-19:11:59 DVicSophosUTM01-2 red_server[29248]: A3200C53DAE6057: PING remote_tx=16 local_rx=16 diff=0

2015:02:27-19:11:59 DVicSophosUTM01-2 red_server[29248]: A3200C53DAE6057: PONG local_tx=20

2015:02:27-19:12:15 DVicSophosUTM01-2 red_server[29248]: A3200C53DAE6057: command 'PING 33 uplink=WAN'

2015:02:27-19:12:15 DVicSophosUTM01-2 red_server[29248]: A3200C53DAE6057: PING remote_tx=33 local_rx=33 diff=0

2015:02:27-19:12:15 DVicSophosUTM01-2 red_server[29248]: A3200C53DAE6057: PONG local_tx=39

2015:02:27-19:12:42 DVicSophosUTM01-2 red_server[29590]: SELF: New connection from 101.172.213.63 with ID A3200C53DAE6057 (cipher RC4-SHA), rev1

2015:02:27-19:12:42 DVicSophosUTM01-2 red_server[29590]: A3200C53DAE6057: already connected, releasing old connection.

2015:02:27-19:12:42 DVicSophosUTM01-2 red_server[29248]: id="4202" severity="info" sys="System" sub="RED" name="RED Tunnel Down" red_id="A3200C53DAE6057" forced="1"

2015:02:27-19:12:42 DVicSophosUTM01-2 red_server[6990]: SELF: (Re-)loading device configurations

2015:02:27-19:12:42 DVicSophosUTM01-2 red_server[29248]: A3200C53DAE6057 is disconnected.

2015:02:27-19:12:43 DVicSophosUTM01-2 redctl[29706]: key length: 32

2015:02:27-19:12:43 DVicSophosUTM01-2 redctl[29707]: key length: 32

2015:02:27-19:12:43 DVicSophosUTM01-2 red_server[29590]: A3200C53DAE6057: connected OK, pushing config

2015:02:27-19:12:48 DVicSophosUTM01-2 red_server[29590]: A3200C53DAE6057: command 'UMTS_STATUS value=OK'

2015:02:27-19:12:48 DVicSophosUTM01-2 red_server[29590]: A3200C53DAE6057: command 'PING 1 uplink=WAN'

2015:02:27-19:12:48 DVicSophosUTM01-2 red_server[29590]: id="4201" severity="info" sys="System" sub="RED" name="RED Tunnel Up" red_id="A3200C53DAE6057" forced="0"

2015:02:27-19:12:48 DVicSophosUTM01-2 red_server[6990]: SELF: (Re-)loading device configurations

2015:02:27-19:12:48 DVicSophosUTM01-2 red_server[29590]: A3200C53DAE6057: PING remote_tx=1 local_rx=1 diff=0

2015:02:27-19:12:48 DVicSophosUTM01-2 red_server[29590]: A3200C53DAE6057: PONG local_tx=2


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Parents Reply Children
  • 0 in reply to Scott_Klassen
    Each of you need to contact Sophos Support to open up a case.  Opening cases is the only way to inform Sophos that there is an issue.  Please post back what Support says.


    Hi all,

    I can not for now confirm similar problems, one our customer has 13 pcs. RED10 boxes. Yesterday ( approximately at this time ) he updated to v9.308 and all REDs are absolutely without any problems.


    His gateway has Uptime: 0d 23h 31m

    REDs are deployed:

    Uplink mode: DHCP
    Operation mode: Standard / Unified
    + 2 pcs. REDs have 3G/UMTS Failover: Active

    alda
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