We installed the following product on our AWS instance several years ago.
PRODUCT DETAILSName- Sophos Unified Threat Management (UTM) 9 Home EditionLink: www.sophos.com/.../sophos-utm-home-edition.aspx
Everything has been working normally since the time of installation few years ago, but now we are experiencing an error.
We use Sophos SSL VPN to connected from the windows 10 laptop to the firewall server instance on AWS
ISSUE= We are getting the following error when we try to connect using the SSL VPN"TCP: connect to [AF_INET] failed, will try again in 5 seconds. The system tried to join a drive to directory on joined drive."
NOTE: 1- We have not made any changes to the firewall settings or the firewall server settings in the distant past. 2- We have already restarted the firewall server twice to see if the server restart will solve the root cause of the problem. The restart did not solve the root cause of the problem3- We have already restarted our windows 10 laptop twice to see if the laptop restart will solve the root cause of the problem. The restart did not solve the root cause of the problem3- We are getting the same issue on our other laptops and desktop machines that we use to login to the SSL VPN
AWSWe already contacted AWS technical and network support. They have checked everything on their end and they are saying tgat everything is working normally with the VPC as well as the instance and the security rules. AWS tean recommended that we contact SOPHOS and seek assistance
Please provide assistant. We will really appreciate the help
Hi and welcome to the UTM Community!
Please show complete log lines from both the client and the server when this happens. If you prefer, obfuscate IPs like 84.XX.YY.121, 10.X.Y.100, 192.168.X.200 and 172.2X.Y.51. That lets us see immediately which IPs are local and which are identical or just in the same subnet.
Cheers - Bob
ERROR:The system tried to join a drive to a directory on a joined drive