Sophos UTM 9.3 Not routing between interfaces

Question

Hi, 
 My UTM 9.3 is not routing between interfaces. 
 LAN: 172.17.0.254 
 WAN: 192.168.0.13 
 
 WAN interface was configures with Dynamic so It got the IP from my ADSL router. I can ping WAN from my Laptop but can not pint my ADSL IP or 8.8.8.8 
 Please see my Interfaces screenshot attachment. 
 
 I followed the below link while setting up the UTM but couldn't understand what went wrong. 
 http://techbast.com/2015/03/perform-a-basic-configuration-sophos-utm-in-12-simple-steps.html 
 
 Any help please. 
 
 Thank you, 
 Krishna

sachingurung · Accepted Answer

Hi Krishna, 
 In the Firewall, please change the destination to ANY in rule 1. 
 
 Now, 
 1. What is the DNS IP configured on the end system? Please configure the primary DNS as the UTM's local interface IP. 
 2. Who are the DNS forwarders? Set them to 8.8.8.8 and 4.2.2.2. You can find the option under Network Services>DNS>Forwarders. 
 After making the changes, please check on different web browsers. 
 Thanks 
 Sachin Gurung

sachingurung · Answer

Hi Krishna, 
 Welcome to Sophos Community. 
 Have you configured a LAN-ANY-WAN Firewall Rule in UTM? Please check if the ping through gateway options are configured correctly. PFA screenshot: 
 
 If everything is proper, please provide me a tracert output. 
 Thanks 
 Sachin Gurung

sachingurung · Answer

Hi Krishna, 
 The tracert is successful !! 
 Please check the DNS Server IP on the local system and within UTM, see that you are not using any proxy settings in the web browser. 
 I also suggest you to restart restart the httpproxy services. 
 1. ssh to UTM and login with loginuser 2. su - root 3. /var/mdw/scripts/httpproxy restart 
 Hope that helps. 
 Thanks 
 Sachin Gurung

sachingurung · Answer

Hi Krishna, 
 The allowed networks should be LAN (Networks) or ANY. Please change it to ANY if you have multiple subnets configured in UTM. 
 Thanks 
 Sachin Gurung