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Sophos UTM - Sophos LiveConnect is disabled

Since 7 January 2016 my Sophos LiveConnect is disabled on the UTM. Before this everything working fine?

The PCs can are working fine, but if the UTM cannot connect to the LiveConnect changes cant be done.

2016:01:07-20:05:31 myfirewall epsecd[5258]:  1. Epsec::Utils::Logging::_log:59() /</usr/local/bin/epp_client.plx>Epsec/Utils/Logging.pm
2016:01:07-20:05:31 myfirewall epsecd[5258]:  2. Epsec::Logic::Client::on_error:1461() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
2016:01:07-20:05:31 myfirewall epsecd[5258]:  3. Epsec::Logic::Base::run:60() /</usr/local/bin/epp_client.plx>Epsec/Logic/Base.pm
2016:01:07-20:05:31 myfirewall epsecd[5258]:  4. main::top-level:63() client.pl
2016:01:07-20:05:31 myfirewall epsecd[5258]: <=========================================================================
2016:01:07-20:05:31 myfirewall epsecd[5258]: I id="4210" severity="info" sys="System" sub="epsecd" name="Sleeping for 180 seconds"
2016:01:07-20:08:33 myfirewall epsecd[5258]: W id="424200" severity="warn" sys="System" sub="epsecd" name="Socket connect to sss1-c1f5.broker.sophos.com:443 error: Connection refused"
2016:01:07-20:08:33 myfirewall epsecd[5258]: W id="424200" severity="warn" sys="System" sub="epsecd" name="Error creating socket. " syscall_error="Connection refused"
2016:01:07-20:08:33 myfirewall epsecd[5258]: >=========================================================================
2016:01:07-20:08:33 myfirewall epsecd[5258]: E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Unknown error at /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm line 151." effect="Can't talk to Sophos LiveConnect"
2016:01:07-20:08:33 myfirewall epsecd[5258]:
2016:01:07-20:08:33 myfirewall epsecd[5258]:  1. Epsec::Utils::Logging::_log:59() /</usr/local/bin/epp_client.plx>Epsec/Utils/Logging.pm
2016:01:07-20:08:33 myfirewall epsecd[5258]:  2. Epsec::Logic::Client::on_error:1461() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
2016:01:07-20:08:33 myfirewall epsecd[5258]:  3. Epsec::Logic::Base::run:60() /</usr/local/bin/epp_client.plx>Epsec/Logic/Base.pm
2016:01:07-20:08:33 myfirewall epsecd[5258]:  4. main::top-level:63() client.pl
2016:01:07-20:08:33 myfirewall epsecd[5258]: <=========================================================================
2016:01:07-20:08:33 myfirewall epsecd[5258]: I id="4210" severity="info" sys="System" sub="epsecd" name="Sleeping for 240 seconds"
2016:01:07-20:12:40 myfirewall epsecd[5258]: I id="4232" severity="info" sys="System" sub="epsecd" name="Not syncing web policy resources as web control is disabled"
2016:01:07-20:12:44 myfirewall epsecd[5258]: I id="4231" severity="info" sys="System" sub="epsecd" name="Syncing SWC with web control global status "
2016:01:07-22:02:26 myfirewall epsecd[5258]: I id="4213" severity="info" sys="System" sub="epsecd" name="User triggered changes in webadmin"
2016:01:07-23:02:02 myfirewall epsecd[5258]: I id="4213" severity="info" sys="System" sub="epsecd" name="User triggered changes in webadmin"



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  • Good news - but I just checked mine and it is still red "disabled". However, I rolled my mouse over the grey circle next to an endpoint and a popup reads "last seen 26 minutes ago" for all endpoints - so it has been working, but they have obviously not got it fully sorted yet.