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Sophos UTM - Sophos LiveConnect is disabled

Since 7 January 2016 my Sophos LiveConnect is disabled on the UTM. Before this everything working fine?

The PCs can are working fine, but if the UTM cannot connect to the LiveConnect changes cant be done.

2016:01:07-20:05:31 myfirewall epsecd[5258]:  1. Epsec::Utils::Logging::_log:59() /</usr/local/bin/epp_client.plx>Epsec/Utils/Logging.pm
2016:01:07-20:05:31 myfirewall epsecd[5258]:  2. Epsec::Logic::Client::on_error:1461() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
2016:01:07-20:05:31 myfirewall epsecd[5258]:  3. Epsec::Logic::Base::run:60() /</usr/local/bin/epp_client.plx>Epsec/Logic/Base.pm
2016:01:07-20:05:31 myfirewall epsecd[5258]:  4. main::top-level:63() client.pl
2016:01:07-20:05:31 myfirewall epsecd[5258]: <=========================================================================
2016:01:07-20:05:31 myfirewall epsecd[5258]: I id="4210" severity="info" sys="System" sub="epsecd" name="Sleeping for 180 seconds"
2016:01:07-20:08:33 myfirewall epsecd[5258]: W id="424200" severity="warn" sys="System" sub="epsecd" name="Socket connect to sss1-c1f5.broker.sophos.com:443 error: Connection refused"
2016:01:07-20:08:33 myfirewall epsecd[5258]: W id="424200" severity="warn" sys="System" sub="epsecd" name="Error creating socket. " syscall_error="Connection refused"
2016:01:07-20:08:33 myfirewall epsecd[5258]: >=========================================================================
2016:01:07-20:08:33 myfirewall epsecd[5258]: E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Unknown error at /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm line 151." effect="Can't talk to Sophos LiveConnect"
2016:01:07-20:08:33 myfirewall epsecd[5258]:
2016:01:07-20:08:33 myfirewall epsecd[5258]:  1. Epsec::Utils::Logging::_log:59() /</usr/local/bin/epp_client.plx>Epsec/Utils/Logging.pm
2016:01:07-20:08:33 myfirewall epsecd[5258]:  2. Epsec::Logic::Client::on_error:1461() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
2016:01:07-20:08:33 myfirewall epsecd[5258]:  3. Epsec::Logic::Base::run:60() /</usr/local/bin/epp_client.plx>Epsec/Logic/Base.pm
2016:01:07-20:08:33 myfirewall epsecd[5258]:  4. main::top-level:63() client.pl
2016:01:07-20:08:33 myfirewall epsecd[5258]: <=========================================================================
2016:01:07-20:08:33 myfirewall epsecd[5258]: I id="4210" severity="info" sys="System" sub="epsecd" name="Sleeping for 240 seconds"
2016:01:07-20:12:40 myfirewall epsecd[5258]: I id="4232" severity="info" sys="System" sub="epsecd" name="Not syncing web policy resources as web control is disabled"
2016:01:07-20:12:44 myfirewall epsecd[5258]: I id="4231" severity="info" sys="System" sub="epsecd" name="Syncing SWC with web control global status "
2016:01:07-22:02:26 myfirewall epsecd[5258]: I id="4213" severity="info" sys="System" sub="epsecd" name="User triggered changes in webadmin"
2016:01:07-23:02:02 myfirewall epsecd[5258]: I id="4213" severity="info" sys="System" sub="epsecd" name="User triggered changes in webadmin"



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  • Yes, same here, again! I had this issue during Christmas (see https://community.sophos.com/products/unified-threat-management/f/59/t/73768 ) That time, LiveConnect stated it was enabled, but none of the endpoints were green.

    This time, LiveConnect seems to flop between enabled/disabled, but the endpoints have not been green for a while now. Error in log is different this time:

    2016:01:28-12:19:42 sophos epsecd[5962]: |=========================================================================

    2016:01:28-12:19:42 sophos epsecd[5962]: W main::_log:432() => severity="warn" sys="System" sub="eplog" name="Listing [] failed with return code 35: SSL connect error error:1408F10B:SSL routines:SSL3_GET_RECORD:wrong version number

    2016:01:28-12:19:42 sophos epsecd[5962]: "

Reply
  • Yes, same here, again! I had this issue during Christmas (see https://community.sophos.com/products/unified-threat-management/f/59/t/73768 ) That time, LiveConnect stated it was enabled, but none of the endpoints were green.

    This time, LiveConnect seems to flop between enabled/disabled, but the endpoints have not been green for a while now. Error in log is different this time:

    2016:01:28-12:19:42 sophos epsecd[5962]: |=========================================================================

    2016:01:28-12:19:42 sophos epsecd[5962]: W main::_log:432() => severity="warn" sys="System" sub="eplog" name="Listing [] failed with return code 35: SSL connect error error:1408F10B:SSL routines:SSL3_GET_RECORD:wrong version number

    2016:01:28-12:19:42 sophos epsecd[5962]: "

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