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Problem with enabling Endpoint Protection .

DanielKaszper

Hello all. Since few days I'm testing Sophos UTM 9 Home , and I have a problem with only one thing . Activation Endpoint Protection cannot be activated , Antivirus as well due to licence .

When I'm  trying to activate Endpoint protection  I see Do you want to wait 30 more seconds to finish the request? and No response from Sophos LiveConnect.. in Antivirus  section I see Antivirus is currently off. This reflects the settings for the subscription you are currently using..

info from dashboard

Model:        ASG Software
License ID:       (deleted)
Subscriptions:        Base Functionality
Email Protection
Network Protection
Web Protection
Webserver Protection
Wireless Protection
Endpoint AntiVirus
Uptime:        0d 3h 2m

It is a problem with licence or connection. Utm  is updated , and behind ADSL modem in bridge mode .

Thanks in advance for help.

D.Kaszper



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  • 0

    Exact the same problem here. System: Fresh installed Sophos UTM 9.351-3
    The problem occurs browser independent.

    Disabling Web Proxy, IPS, Application Controll doesn't help at all.
    Firewall reboot neither

    Endpoint protection LiveLog is emtpy


    Configuration daemon LiveLog says:

    fw confd[7304]: W Message::err_set:1100() => id="3100" severity="warn" sys="System" sub="confd" name="EPP_BROKER_RESPONSE_NONE (No response from Sophos LiveConnect.)" user="admin" srcip="192.168.x.x" facility="webadmin" client="webadmin.plx" call="epp_register_asg"

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  • 0

    Exact the same problem here. System: Fresh installed Sophos UTM 9.351-3
    The problem occurs browser independent.

    Disabling Web Proxy, IPS, Application Controll doesn't help at all.
    Firewall reboot neither

    Endpoint protection LiveLog is emtpy


    Configuration daemon LiveLog says:

    fw confd[7304]: W Message::err_set:1100() => id="3100" severity="warn" sys="System" sub="confd" name="EPP_BROKER_RESPONSE_NONE (No response from Sophos LiveConnect.)" user="admin" srcip="192.168.x.x" facility="webadmin" client="webadmin.plx" call="epp_register_asg"

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