Issue with Sophos Endpoint Security and Control UTM and centralized settings

Question

Hello @all,

this week I see that all my Sophos Endpoint Security and Control UTM clients seem to have lost there connection to the UTM because not all settings on the clients are greyed out anymore.

I fully uninstalled Endpoint Security and Control on one client and reinstalled it and then the centralized settings from my UTM are greyed out on the client as it should be. But I don't want to reinstall the software on all my clients because it wastes a lot of time.

Why is the client losing its connection to to the UTM? What can be done to reconnect the clients to the UTM without reinstalling the software?

Thank you

TheExpert

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Scott_Klassen · Accepted Answer

Ah ok, when you said the clients have lost connection with the UTM, I read into it a step further. Since you say that configuration changes are being replicated, it makes things a little different. The first thing that comes to mind as a possibility is if Tamper Protection is enabled in both Computer and Group Management sections on the UTM. If enabled already, try cycling (first disable, wait for the change to replicate, then re-enable).