Hi guys,
Since yesterday all the endpoints are not able to update, the log show this message
Time: 30-7-2015 11:22:16
Message: ERROR: Download of Endpoint Security and Control failed from server Sophos
Module: Update
Process ID: 1624
Thread ID: 5048
I was able to do these tests succesfully;
Can you ping the hostname within a command prompt? (Start | Run | cmd | type ping mcs1.b68d.broker.sophos.com)
Can you run an nslookup successfully against the address?
Can you telnet to that address on port 443 successfully? (Start | Run | cmd | type telnet mcs1.b68d.broker.sophos.com 443)
Are there any firewalls blocking access to the address or port? (The endpoint will communicate using HTTPS on port 443)
In the update config its pointing to the d3.sophosupd.com server, that should be fine. How can I check if the credentials are still valid?
We got a UTM9. No proxy, I created a rule to allow all traffic to the update servers, and even tried any to any, but that didn't work.
Only when I have direct internet access, I was able to update (connected laptop to hotspot)
I'm out of options, do you guys have any suggestions?
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