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Sophos LiveConnect is disabled

Heli0s
Is anyone else having issues connecting to LiveConnect? My Endpoint Protection says "Sophos LiveConnect is disabled" and I can see that the client didn't receive any policies and is not even shown in the computer management.

This is what the error log is showing:


2015:03:22-16:18:57 cerberus epsecd[11919]: I id="4201" severity="info" sys="System" sub="epsecd" name="Epsecd starting"
2015:03:22-16:19:29 cerberus epsecd[11919]: W id="424200" severity="warn" sys="System" sub="epsecd" name="Timeout starting SSL session."
2015:03:22-16:19:29 cerberus epsecd[11919]: >=========================================================================
2015:03:22-16:19:29 cerberus epsecd[11919]: E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Timeout starting SSL session. at /Epsec/Logic/Client.pm line 184." effect="Can't talk to Sophos LiveConnect"
2015:03:22-16:19:29 cerberus epsecd[11919]: 
2015:03:22-16:19:29 cerberus epsecd[11919]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
2015:03:22-16:19:29 cerberus epsecd[11919]:  2. Epsec::Logic::Client:[:$]n_error:1461() /Epsec/Logic/Client.pm
2015:03:22-16:19:29 cerberus epsecd[11919]:  3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm
2015:03:22-16:19:29 cerberus epsecd[11919]:  4. main::top-level:63() client.pl
2015:03:22-16:19:29 cerberus epsecd[11919]: =========================================================================
2015:03:22-16:39:18 cerberus epsecd[11919]: E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Timeout creating socket. timeout" effect="Can't talk to Sophos LiveConnect"
2015:03:22-16:39:18 cerberus epsecd[11919]: 
2015:03:22-16:39:18 cerberus epsecd[11919]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
2015:03:22-16:39:18 cerberus epsecd[11919]:  2. Epsec::Logic::Client:[:$]n_error:1461() /Epsec/Logic/Client.pm
2015:03:22-16:39:18 cerberus epsecd[11919]:  3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm
2015:03:22-16:39:18 cerberus epsecd[11919]:  4. main::top-level:63() client.pl
2015:03:22-16:39:18 cerberus epsecd[11919]: =========================================================================
2015:03:22-16:44:52 cerberus epsecd[11919]: E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Timeout creating socket. timeout" effect="Can't talk to Sophos LiveConnect"
2015:03:22-16:44:52 cerberus epsecd[11919]: 
2015:03:22-16:44:52 cerberus epsecd[11919]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
2015:03:22-16:44:52 cerberus epsecd[11919]:  2. Epsec::Logic::Client:[:$]n_error:1461() /Epsec/Logic/Client.pm
2015:03:22-16:44:52 cerberus epsecd[11919]:  3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm
2015:03:22-16:44:52 cerberus epsecd[11919]:  4. main::top-level:63() client.pl
2015:03:22-16:44:52 cerberus epsecd[11919]: =========================================================================
2015:03:22-16:49:32 cerberus epsecd[11919]: E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Timeout starting SSL session. at /Epsec/Logic/Client.pm line 184." effect="Can't talk to Sophos LiveConnect"
2015:03:22-16:49:32 cerberus epsecd[11919]: 
2015:03:22-16:49:32 cerberus epsecd[11919]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
2015:03:22-16:49:32 cerberus epsecd[11919]:  2. Epsec::Logic::Client:[:$]n_error:1461() /Epsec/Logic/Client.pm
2015:03:22-16:49:32 cerberus epsecd[11919]:  3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm
2015:03:22-16:49:32 cerberus epsecd[11919]:  4. main::top-level:63() client.pl
2015:03:22-16:49:32 cerberus epsecd[11919]: =========================================================================
2015:03:22-16:53:49 cerberus epsecd[11919]: E id="4280" severity="crit" sys="System" sub="epsecd" name="Error creating SSL connection" ssl_errstr="SSL connect attempt failed with unknown error" syscall_error="Connection reset by peer"
2015:03:22-16:53:49 cerberus epsecd[11919]: 
2015:03:22-16:53:49 cerberus epsecd[11919]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
2015:03:22-16:53:49 cerberus epsecd[11919]:  2. Epsec::Logic::Client::_connect_SSL:190() /Epsec/Logic/Client.pm
2015:03:22-16:53:49 cerberus epsecd[11919]:  3. Epsec::Logic::Client::_start:275() /Epsec/Logic/Client.pm
2015:03:22-16:53:49 cerberus epsecd[11919]:  4. Epsec::Logic::Client:[:$]n_load:43() /Epsec/Logic/Client.pm
2015:03:22-16:53:49 cerberus epsecd[11919]:  5. (eval):53() /Epsec/Logic/Base.pm
2015:03:22-16:53:49 cerberus epsecd[11919]:  6. Epsec::Logic::Base::run:52() /Epsec/Logic/Base.pm
2015:03:22-16:53:49 cerberus epsecd[11919]:  7. main::top-level:63() client.pl
2015:03:22-16:53:49 cerberus epsecd[11919]: |=========================================================================
2015:03:22-16:53:49 cerberus epsecd[11919]: E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Unknown error at /Epsec/Logic/Client.pm line 198." effect="Can't talk to Sophos LiveConnect"
2015:03:22-16:53:49 cerberus epsecd[11919]: 
2015:03:22-16:53:49 cerberus epsecd[11919]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
2015:03:22-16:53:49 cerberus epsecd[11919]:  2. Epsec::Logic::Client:[:$]n_error:1461() /Epsec/Logic/Client.pm
2015:03:22-16:53:49 cerberus epsecd[11919]:  3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm
2015:03:22-16:53:49 cerberus epsecd[11919]:  4. main::top-level:63() client.pl
2015:03:22-16:53:49 cerberus epsecd[11919]: =========================================================================
2015:03:22-16:56:35 cerberus epsecd[11919]: E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Timeout starting SSL session. at /Epsec/Logic/Client.pm line 184." effect="Can't talk to Sophos LiveConnect"
2015:03:22-16:56:35 cerberus epsecd[11919]: 
2015:03:22-16:56:35 cerberus epsecd[11919]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
2015:03:22-16:56:35 cerberus epsecd[11919]:  2. Epsec::Logic::Client:[:$]n_error:1461() /Epsec/Logic/Client.pm
2015:03:22-16:56:35 cerberus epsecd[11919]:  3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm
2015:03:22-16:56:35 cerberus epsecd[11919]:  4. main::top-level:63() client.pl
2015:03:22-16:56:35 cerberus epsecd[11919]: 


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  • 0
    This has been a recurring theme with Endpoint.  It usually works itself out naturally somehow.  It's not on our ends.

    OPNSense 64-bit | Intel Xeon 4-core v3 1225 3.20Ghz
    16GB Memory | 500GB SSD HDD | ATT Fiber 1GB
    (Former Sophos UTM Veteran, Former XG Rookie)

  • 0 in reply to Amodin

    This is the same problem I am having on version 9.405-5. I have yet to see it resolve itself...

  • 0 in reply to JeremyJohnson

    Interestingly they released an update today: 9.406-3.

    After the update it let me turn on EP but I could not see any of my endpoints on the Endpoint Protection Status page (blank/white screen). I tried to disable EP and re-enable but then received this error:

    Epp database connect failure, FATAL: role "epp" does not exist

    I then ran this command to rebuild the database (as mentioned in Topic 21739):

    /etc/init.d/postgresql92 rebuild

    After that I was able to turn on EP but still had a blank status page :-(  Frustrated I took a momentary break and then turned off/on EP again and was receiving socket timeout errors.

    Eventually it let me turn on EP again without having to rebuild the database this time. When it came on my full list of endpoints was back on the status screen (!) but LiveConnect reported that it was disabled and all endpoints showed offline which is not true.

    After a reboot LiveConnect now reports that it's online (!) but... all endpoints still say offline. I'm done messing with it for now. Maybe they will come back online on their own soon.

Reply
  • 0 in reply to JeremyJohnson

    Interestingly they released an update today: 9.406-3.

    After the update it let me turn on EP but I could not see any of my endpoints on the Endpoint Protection Status page (blank/white screen). I tried to disable EP and re-enable but then received this error:

    Epp database connect failure, FATAL: role "epp" does not exist

    I then ran this command to rebuild the database (as mentioned in Topic 21739):

    /etc/init.d/postgresql92 rebuild

    After that I was able to turn on EP but still had a blank status page :-(  Frustrated I took a momentary break and then turned off/on EP again and was receiving socket timeout errors.

    Eventually it let me turn on EP again without having to rebuild the database this time. When it came on my full list of endpoints was back on the status screen (!) but LiveConnect reported that it was disabled and all endpoints showed offline which is not true.

    After a reboot LiveConnect now reports that it's online (!) but... all endpoints still say offline. I'm done messing with it for now. Maybe they will come back online on their own soon.

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