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Sophos LiveConnect is disabled

Heli0s
Is anyone else having issues connecting to LiveConnect? My Endpoint Protection says "Sophos LiveConnect is disabled" and I can see that the client didn't receive any policies and is not even shown in the computer management.

This is what the error log is showing:


2015:03:22-16:18:57 cerberus epsecd[11919]: I id="4201" severity="info" sys="System" sub="epsecd" name="Epsecd starting"
2015:03:22-16:19:29 cerberus epsecd[11919]: W id="424200" severity="warn" sys="System" sub="epsecd" name="Timeout starting SSL session."
2015:03:22-16:19:29 cerberus epsecd[11919]: >=========================================================================
2015:03:22-16:19:29 cerberus epsecd[11919]: E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Timeout starting SSL session. at /Epsec/Logic/Client.pm line 184." effect="Can't talk to Sophos LiveConnect"
2015:03:22-16:19:29 cerberus epsecd[11919]: 
2015:03:22-16:19:29 cerberus epsecd[11919]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
2015:03:22-16:19:29 cerberus epsecd[11919]:  2. Epsec::Logic::Client:[:$]n_error:1461() /Epsec/Logic/Client.pm
2015:03:22-16:19:29 cerberus epsecd[11919]:  3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm
2015:03:22-16:19:29 cerberus epsecd[11919]:  4. main::top-level:63() client.pl
2015:03:22-16:19:29 cerberus epsecd[11919]: =========================================================================
2015:03:22-16:39:18 cerberus epsecd[11919]: E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Timeout creating socket. timeout" effect="Can't talk to Sophos LiveConnect"
2015:03:22-16:39:18 cerberus epsecd[11919]: 
2015:03:22-16:39:18 cerberus epsecd[11919]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
2015:03:22-16:39:18 cerberus epsecd[11919]:  2. Epsec::Logic::Client:[:$]n_error:1461() /Epsec/Logic/Client.pm
2015:03:22-16:39:18 cerberus epsecd[11919]:  3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm
2015:03:22-16:39:18 cerberus epsecd[11919]:  4. main::top-level:63() client.pl
2015:03:22-16:39:18 cerberus epsecd[11919]: =========================================================================
2015:03:22-16:44:52 cerberus epsecd[11919]: E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Timeout creating socket. timeout" effect="Can't talk to Sophos LiveConnect"
2015:03:22-16:44:52 cerberus epsecd[11919]: 
2015:03:22-16:44:52 cerberus epsecd[11919]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
2015:03:22-16:44:52 cerberus epsecd[11919]:  2. Epsec::Logic::Client:[:$]n_error:1461() /Epsec/Logic/Client.pm
2015:03:22-16:44:52 cerberus epsecd[11919]:  3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm
2015:03:22-16:44:52 cerberus epsecd[11919]:  4. main::top-level:63() client.pl
2015:03:22-16:44:52 cerberus epsecd[11919]: =========================================================================
2015:03:22-16:49:32 cerberus epsecd[11919]: E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Timeout starting SSL session. at /Epsec/Logic/Client.pm line 184." effect="Can't talk to Sophos LiveConnect"
2015:03:22-16:49:32 cerberus epsecd[11919]: 
2015:03:22-16:49:32 cerberus epsecd[11919]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
2015:03:22-16:49:32 cerberus epsecd[11919]:  2. Epsec::Logic::Client:[:$]n_error:1461() /Epsec/Logic/Client.pm
2015:03:22-16:49:32 cerberus epsecd[11919]:  3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm
2015:03:22-16:49:32 cerberus epsecd[11919]:  4. main::top-level:63() client.pl
2015:03:22-16:49:32 cerberus epsecd[11919]: =========================================================================
2015:03:22-16:53:49 cerberus epsecd[11919]: E id="4280" severity="crit" sys="System" sub="epsecd" name="Error creating SSL connection" ssl_errstr="SSL connect attempt failed with unknown error" syscall_error="Connection reset by peer"
2015:03:22-16:53:49 cerberus epsecd[11919]: 
2015:03:22-16:53:49 cerberus epsecd[11919]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
2015:03:22-16:53:49 cerberus epsecd[11919]:  2. Epsec::Logic::Client::_connect_SSL:190() /Epsec/Logic/Client.pm
2015:03:22-16:53:49 cerberus epsecd[11919]:  3. Epsec::Logic::Client::_start:275() /Epsec/Logic/Client.pm
2015:03:22-16:53:49 cerberus epsecd[11919]:  4. Epsec::Logic::Client:[:$]n_load:43() /Epsec/Logic/Client.pm
2015:03:22-16:53:49 cerberus epsecd[11919]:  5. (eval):53() /Epsec/Logic/Base.pm
2015:03:22-16:53:49 cerberus epsecd[11919]:  6. Epsec::Logic::Base::run:52() /Epsec/Logic/Base.pm
2015:03:22-16:53:49 cerberus epsecd[11919]:  7. main::top-level:63() client.pl
2015:03:22-16:53:49 cerberus epsecd[11919]: |=========================================================================
2015:03:22-16:53:49 cerberus epsecd[11919]: E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Unknown error at /Epsec/Logic/Client.pm line 198." effect="Can't talk to Sophos LiveConnect"
2015:03:22-16:53:49 cerberus epsecd[11919]: 
2015:03:22-16:53:49 cerberus epsecd[11919]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
2015:03:22-16:53:49 cerberus epsecd[11919]:  2. Epsec::Logic::Client:[:$]n_error:1461() /Epsec/Logic/Client.pm
2015:03:22-16:53:49 cerberus epsecd[11919]:  3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm
2015:03:22-16:53:49 cerberus epsecd[11919]:  4. main::top-level:63() client.pl
2015:03:22-16:53:49 cerberus epsecd[11919]: =========================================================================
2015:03:22-16:56:35 cerberus epsecd[11919]: E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Timeout starting SSL session. at /Epsec/Logic/Client.pm line 184." effect="Can't talk to Sophos LiveConnect"
2015:03:22-16:56:35 cerberus epsecd[11919]: 
2015:03:22-16:56:35 cerberus epsecd[11919]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
2015:03:22-16:56:35 cerberus epsecd[11919]:  2. Epsec::Logic::Client:[:$]n_error:1461() /Epsec/Logic/Client.pm
2015:03:22-16:56:35 cerberus epsecd[11919]:  3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm
2015:03:22-16:56:35 cerberus epsecd[11919]:  4. main::top-level:63() client.pl
2015:03:22-16:56:35 cerberus epsecd[11919]: 


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  • 0
    Problems are still here for over a week now. Liveconnect is disabled and the download link for the installer package also still doesn't work.

    Anyone know how I can disable AND delete data (maybe from commandline), this doesn't work from within webadmin, doing this will give me an error: 

    "Socket failed, error connecting to Live Connect broker."

    Just disabling with keeping the data works, but that doesn't help me out.

    Managing several Sophos firewalls both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

Reply
  • 0
    Problems are still here for over a week now. Liveconnect is disabled and the download link for the installer package also still doesn't work.

    Anyone know how I can disable AND delete data (maybe from commandline), this doesn't work from within webadmin, doing this will give me an error: 

    "Socket failed, error connecting to Live Connect broker."

    Just disabling with keeping the data works, but that doesn't help me out.

    Managing several Sophos firewalls both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

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