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Can't install on Windows 8.1 Update 1

Evening all,

I am running UTM 9.210-20 as home user and following the link under Endpoint Protection to grab the binary for application on my clients PCs. However, if I try to run the download on Windows 8.1 (all updates to Nov 2014) or Windows 2012 R2, the install starts and then bombs out. I have tried numerous things such as :
[LIST=1]

Disable Windows Defender
Disable Windows Firewall
Disable UAC
Run under local security Administrator

[/LIST]
But none of the above I just get an application exception in the event log and error in the install log file (attached)

Any ideas?

Paul

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0 Paul_B over 10 years ago

Not sure the attachment attached so these are the errors:

2014-12-07T19:47:50Z: Running setup.
2014-12-07T19:48:03Z: Setup program failed with code 0xc000041d.
2014-12-07T19:48:03Z: Cleaning up.
2014-12-07T19:48:03Z: Finishing with code 0x00000027.

Paul
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0 BAlfson over 10 years ago

Hi, Paul, and welcome to the User BB!

0xc000041d looks like a Microsoft error code. You can check for it in the Sophos KnowledgeBase. Outside of that you might google site:astaro.org 0xc000041d to see if anyone else has any ideas.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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