Updated to 9.601-5, received a new notice under Endpoint Protection about it expiring/EOL?

Hi,

yes Sophos devide into Endpoint Protection and Server Protection (UTM Endpoint was usable for both Clients & Servers)! So you have to buy Server Protection / Intercept X if you need to protect server systems. The price of Sophos Server Protection is just incredible for everybody that have to switch from UTM Endpoint to that!

And top of the UTM Endpoint story for myself: We have a customer that had bought UTM Endpoint Licence in 2017 (3 years and before EOL) Normally this customer have a valid licence till 10/2020! Guess what - there is NO special offer for the Server Protection for that customer! The customer can switch the client endpoints without any costs but for the 5 Servers he have to buy Server Protection / InterceptX for about 600€. This is absolutely a NO GO! The customer will have a valid lincense for 10 month without a working product in 2020...

Of course this customer will switch now to a competitor like all our other UTM Endpoint customers. The price for Server Protection/InterceptX is absolutely not competitive (just my Opinion).

It's also incredible that if you use Sophos Enterprise Console (Endpoint on premise) that there is also NO difference between clients and servers but if you do that in central...Don't think about to install Endpoint Protection on a server - guess what...? Baaam - enjoy your free trial of Server Protection!

regards

Steve

You need to be careful about those statements. 

Central Server Protection is more powerful than SEC / UTM EP.

https://www.sophos.com/en-us/medialibrary/PDFs/factsheets/Server_protection_licensing_guide-na.pdf

And Intercept X Advanced for Server is the next step. 

https://www.sophos.com/en-us/medialibrary/PDFs/factsheets/Sophos-Endpoint-dsna.pdf

Simply compare those products and you can notice, that there are quite different mechanism/level of protection. 

Did you tell your story already to a Sophos Sales rep as a Partner? 

Most likely you will get a offer for this scenario. 

Of course Server Protection is more powerful but also price is x3 for that. Competitors also have at least a ransomware/encryption protection for fileserver etc. And price for the competitor server protection is often same price as for competitor clients! None of my customers is willing to pay prices factor 3 for Sophos Server Protection.

Price for Sophos Endpoint Protection is competitive but a "lighter" Sophos Server Protection (at least with ransomware/encryption protectionis) is missing especially in Sophos Central. And of course no customer will mix AV protection for Clients and Servers - so in the end they will switch to a competitor...

The offer for the customer with valid UTM Endpoint Licence came directly from Sophos Sales... I told them that this is not an option for my customer and that there MUST be at least an option to switch without any costs to Sophos Central Endpoint/Server protection if the customer will have a valid UTM Endpoint licence. It is just a NO GO to end a product if customers still have a VALID Licence beyond EOL! I also asked if there can be any other compensation (e.g. expand customer UTM Licence for a few months or anything like that). It would be really interesting if any customer will take Sophos to court for that behaviour!

regards

Steve, I thought that UTM Endpoint would continue to function after EOL as long as the device had a valid license for it.  Where did you see that it would stop working?

Cheers - Bob

Do you believe that there will be any AV pattern/DB Update after EOL? I don't think so...

Using an outdated Endpoint after EOL for 10 months is also not an option.

As already mentioned this customer will switch to a competitor in 2 months...

Sophos product policy totally failed here.

regards

Toni, is Steve correct that, even with a valid license, there will be no pattern updates for UTM Endpoint after EOL?

I would have thought that Sophos would supply Central Server and PC licenses instead of forcing customers to immediately purchase Central Server licenses because UTM Endpoint licenses effectively ceased to function on their servers.

If Steve is right about this, it's a PR nightmare and Sophos needs to get its management team to coordinate more effectively with each other.

Cheers - Bob

Hi All,

Apologies for the delayed response as I was waiting for more information regarding this.

There will be no further engine updates for UTM-Managed Endpoints after the EoL date. However, IDE updates may continue to work for an uncertain amount of time until it is no longer possible (due to not meeting minimum required engine version). This EoL notice has been communicated for some time and license sales have ceased.

Customers with servers who have UTM-Managed Endpoint installed are requested to speak to their Sophos Account Manager or Partner to discuss the topic of acquiring equivalent Sophos Central Server Protection licenses. Please also see (UTM: How to migrate from UTM Endpoint Protection to Sophos Central Endpoint Protection)

Regards,