This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Installing Endpoint Protection Fails: appears that the UTM is blocking access to required internet resources

I've downloaded the Endpoint Protection installation application from the UTM.

Attempts at installation fail with the following error:

12/27/2018,12:41:04 PM,Information,Checking for internet connectivity...,
12/27/2018,12:41:25 PM,ERROR,Failed to send a WinHttp request. The error code was 12002 (The operation timed out).,
12/27/2018,12:41:25 PM,ERROR,Failed to connect to the URL http://dci.sophosupd.com/.,
12/27/2018,12:41:25 PM,ERROR,An internet connection could not be established.,

Attaching to the url http://dci.sophosupd.com/ from a web browser is successful on the installation machine so it's not clear why this wouldn't work.

Can someone help me navigate this?

Thanks

This thread was automatically locked due to age.

0 lna over 5 years ago

Hi Dougga,

i wouldn't spend much effort in troubleshooting this since Sophos UTM Endpoint Protection is anounced as End-of-Sale for 31th December 2018 and End-of-Support at the end of 2019.

In addition there is a known issue with one of the next Windows 10 Releases which forces every client-AV to register with Windows Security Center (UTM EP doesn't do so). If the Client-AV does not register Windows Defender will run parallel.

Currently sophos offers an Upgrade to Central Endpoint Protection or Central Intercept X Advanced free of charge.

if you are a home-User you should have a look at https://home.sophos.com/de-de.aspx

if you join Beta-Program you'll get a free year of Premium.

if you still want to install UTM EP you have the chance to ask you Sophos Partner to raise a support Ticket till end of 2019 ;)

Yours Lukas

lna@cema

SCA (utm+xg), SCSE, SCT

Sophos Platinum Partner
Cancel
Vote Up 0 Vote Down

Cancel