Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 5 replies
  • Subscribers 6 subscribers
  • Views 6258 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

New install of Endpoint Protection client... update fails... "not protected"

JerryPlagge

Sophos UTM - Home Edition

Version 9.509-3

 

I installed the client on two new Win 10 laptops.  When I looked I saw "not protected" for their status on the UTM.  So I checked another existing client.  That one had updates failing starting September 12, 2018.  A restart of the UTM fixed the updates on the older install of the client.

Updates fail on the new client, first I will share what I think are the key lines in the log and then you will see the full log for the update session.

 

Key lines:

2018-09-17T02:20:52.213Z [ 9836] INFO SUL-Log [I19464] Syncing file 39c1663d6a8001cf7d0fb196a717070ex000.dat: 156456 bytes: savxp/ConfigureSAV.exe
2018-09-17T02:20:53.389Z [ 9836] INFO SUL-Log [I19464] File 39c1663d6a8001cf7d0fb196a717070ex000.dat: sync failed
2018-09-17T02:20:54.156Z [ 9836] ERROR SUL-Log [E35582] [DetailedException: File copy failed. [File: '39c1663d6a8001cf7d0fb196a717070ex000.dat' ] [From: 'adapter|{adapter|{adapter|{http|http://d1.sophosupd.com/update/|}|}|}|' ] [To: 'file|C:/ProgramData/Sophos/AutoUpdate/data/warehouse|' ] ]
2018-09-17T02:20:54.206Z [ 9836] ERROR SDDSDownloader::ReportSyncFailure Failed to synchronise

 

Full Log:

 

2018-09-17T02:20:36.477Z [ 9836] INFO WinMain =========================
2018-09-17T02:20:36.477Z [ 9836] INFO WinMain SophosUpdate is starting.
2018-09-17T02:20:36.477Z [ 9836] INFO WinMain AutoUpdate version : 5.4.0.751
2018-09-17T02:20:36.477Z [ 9836] INFO WinMain SophosUpdate version : 5.4.0.425
2018-09-17T02:20:36.477Z [ 9836] INFO WinMain Build : 210399
2018-09-17T02:20:36.477Z [ 9836] INFO WinMain =========================
2018-09-17T02:20:36.477Z [ 9836] INFO Environment::Print Platform ID: WIN_10_X64
2018-09-17T02:20:36.477Z [ 9836] INFO Environment::Print Platform upgraded: 0
2018-09-17T02:20:36.477Z [ 9836] INFO Environment::Print Subscription: cd2a5386-f08c-42b1-8d98-40240059e361 RECOMMENDED 1
2018-09-17T02:20:36.477Z [ 9836] INFO Environment::Print Subscriptions changed: 1
2018-09-17T02:20:36.477Z [ 9836] INFO Environment::Print Features:
2018-09-17T02:20:36.478Z [ 9836] INFO Environment::Print Features changed: 1
2018-09-17T02:20:36.478Z [ 9836] INFO WinMain Set process security
2018-09-17T02:20:36.478Z [ 9836] INFO WinMain Initialise COM.
2018-09-17T02:20:36.479Z [ 9836] INFO WinMain Load config.
2018-09-17T02:20:36.482Z [ 9836] INFO WinMain Create registry reporter.
2018-09-17T02:20:36.482Z [ 9836] INFO WinMain Create platform reporter.
2018-09-17T02:20:36.482Z [ 9836] INFO WinMain Create features reporter.
2018-09-17T02:20:36.482Z [ 9836] INFO WinMain Create subscription reporter.
2018-09-17T02:20:36.482Z [ 9836] INFO WinMain Load state.
2018-09-17T02:20:36.482Z [ 9836] INFO StatePersister::Load Loading state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml
2018-09-17T02:20:36.483Z [ 9836] INFO ComponentState::SetInstalledThumbprint Set installed thumbprint for 8580B6E7-AD8F-4c42-8085-ABD5765C98C5 to .
2018-09-17T02:20:36.483Z [ 9836] INFO ComponentState::SetDownloadedThumbprint Set downloaded thumbprint for 8580B6E7-AD8F-4c42-8085-ABD5765C98C5 to .
2018-09-17T02:20:36.483Z [ 9836] INFO ComponentState::SetInstalledThumbprint Set installed thumbprint for 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 to .
2018-09-17T02:20:36.483Z [ 9836] INFO ComponentState::SetDownloadedThumbprint Set downloaded thumbprint for 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 to .
2018-09-17T02:20:36.483Z [ 9836] INFO ComponentState::SetInstalledThumbprint Set installed thumbprint for E17FE03B-0501-4aaa-BC69-0129D965F311 to .
2018-09-17T02:20:36.483Z [ 9836] INFO ComponentState::SetDownloadedThumbprint Set downloaded thumbprint for E17FE03B-0501-4aaa-BC69-0129D965F311 to .
2018-09-17T02:20:36.484Z [ 9836] INFO WinMain Create progress reporter.
2018-09-17T02:20:36.506Z [ 9836] INFO WinMain Create language neutral logger.
2018-09-17T02:20:36.506Z [ 9836] INFO WinMain Create Update cache evaluator.
2018-09-17T02:20:36.506Z [ 9836] INFO WinMain Create downloader.
2018-09-17T02:20:36.512Z [ 9836] INFO WinMain Create installer.
2018-09-17T02:20:36.512Z [ 9836] INFO WinMain Create adapter writer.
2018-09-17T02:20:36.512Z [ 9836] INFO IPCBase::IPCBase IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
2018-09-17T02:20:36.512Z [ 9836] INFO WinMain Create completion reporter.
2018-09-17T02:20:36.512Z [ 9836] INFO WinMain Create update logic.
2018-09-17T02:20:36.512Z [ 9836] INFO WinMain Performing update.
2018-09-17T02:20:36.512Z [ 9872] INFO `anonymous-namespace'::SenderThreadFn::operator() Sender thread started.
2018-09-17T02:20:36.512Z [ 9836] INFO UpdateLogic::Update Reporting update start.
2018-09-17T02:20:36.512Z [ 9872] INFO IPCSender::ProcessSend IPCSender::ProcessSend started
2018-09-17T02:20:36.512Z [ 9872] INFO IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait
2018-09-17T02:20:36.518Z [ 9836] INFO IPCSender::Write IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
2018-09-17T02:20:36.519Z [ 9872] INFO IPCSender::ProcessSend IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
2018-09-17T02:20:36.519Z [ 9872] INFO IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait
2018-09-17T02:20:36.589Z [ 9836] INFO UpdateLogic::SyncAndInstall Syncing products.
2018-09-17T02:20:36.590Z [ 9836] INFO SourceSelector::getCandidateProxies No manually configured proxy.
2018-09-17T02:20:36.590Z [ 9836] INFO WindowsProxyDiscoveryWrapper::GetDefaultProxyConfiguration WinHttp default proxy not set
2018-09-17T02:20:36.614Z [ 9972] WARN WindowsProxyDiscoveryWrapper::GetProxyForUrl Failed to get the automatic proxy configuration. The error code was 12180.
2018-09-17T02:20:36.614Z [ 9836] INFO SourceSelector::evaluate Trying update location: dci.sophosupd.com/update with proxy:
2018-09-17T02:20:36.908Z [ 9836] INFO SourceSelector::analyze Selected update location: dci.sophosupd.com/update with proxy:
2018-09-17T02:20:36.909Z [ 9836] INFO SDDSDownloader::SyncInternal Username: 53557YNJ9E
2018-09-17T02:20:36.909Z [ 9836] INFO SDDSDownloader::SyncInternal Filename: 1620bd8982c1fd7471331da59705f264
2018-09-17T02:20:36.911Z [ 9836] INFO CacheEvaluator::evaluate No update caches configured
2018-09-17T02:20:36.911Z [ 9836] INFO SDDSDownloader::SyncInternal Adding Sophos Location: dci.sophosupd.com/update
2018-09-17T02:20:36.914Z [ 9836] INFO SUL-Log [I40394] Downloading customer file from sophos:1:1
2018-09-17T02:20:37.063Z [ 9836] INFO SUL-Log [I40395] Downloaded customer file; fetching catalogues from sophos:1:1...
2018-09-17T02:20:37.279Z [ 9836] INFO SUL-Log [I40395] Successfully fetched catalogues from sophos:1:1
2018-09-17T02:20:37.280Z [ 9836] INFO SDDSDownloader::CreatePackageDistributionInformation Including 8580B6E7-AD8F-4c42-8085-ABD5765C98C5 2.0.2.3: mcsep/*
2018-09-17T02:20:37.280Z [ 9836] INFO SDDSDownloader::CreatePackageDistributionInformation Including E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.6.128: savxp/*
2018-09-17T02:20:37.281Z [ 9836] INFO SDDSDownloader::CreatePackageDistributionInformation Including 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.4.0.751: sau/*
2018-09-17T02:20:37.281Z [ 9836] INFO SDDSDownloader::CreatePackageDistributionInformation Skipping ENG 3.70.2.0: not deployable
2018-09-17T02:20:37.281Z [ 9836] INFO SDDSDownloader::SyncInternal Beginning synchronise
2018-09-17T02:20:37.288Z [ 9836] INFO SUL-Log [I96736] sdds.UTM_11013.2: adding primary package cd2a5386-f08c-42b1-8d98-40240059e361 RECOMMENDED baseVersion=1
2018-09-17T02:20:37.288Z [ 9836] INFO SUL-Log [I95020] sdds.UTM_11013.2: looking for packages included from product cd2a5386-f08c-42b1-8d98-40240059e361 RECOMMENDED path=
2018-09-17T02:20:37.288Z [ 9836] INFO SUL-Log [I45378] sdds.UTM_11013.2: found included product 8580B6E7-AD8F-4c42-8085-ABD5765C98C5 2.0.2.3 path=mcsep baseVersion= [included from product cd2a5386-f08c-42b1-8d98-40240059e361 RECOMMENDED path=]
2018-09-17T02:20:37.289Z [ 9836] INFO SUL-Log [I45378] sdds.UTM_11013.2: found included product ENG 3.70.2.0 path=savxp baseVersion= [included from product cd2a5386-f08c-42b1-8d98-40240059e361 RECOMMENDED path=]
2018-09-17T02:20:37.289Z [ 9836] INFO SUL-Log [I45378] sdds.UTM_11013.2: found included product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.6.128 path=savxp baseVersion= [included from product cd2a5386-f08c-42b1-8d98-40240059e361 RECOMMENDED path=]
2018-09-17T02:20:37.289Z [ 9836] INFO SUL-Log [I45378] sdds.UTM_11013.2: found included product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.4.0.751 path=sau baseVersion= [included from product cd2a5386-f08c-42b1-8d98-40240059e361 RECOMMENDED path=]
2018-09-17T02:20:37.289Z [ 9836] INFO SUL-Log [I22529] sdds.UTM_11013.2: looking for supplements included from product cd2a5386-f08c-42b1-8d98-40240059e361 RECOMMENDED path=
2018-09-17T02:20:37.289Z [ 9836] INFO SUL-Log [I95020] sdds.UTM_11013.2: looking for packages included from product 8580B6E7-AD8F-4c42-8085-ABD5765C98C5 2.0.2.3 path=mcsep
2018-09-17T02:20:37.289Z [ 9836] INFO SUL-Log [I22529] sdds.UTM_11013.2: looking for supplements included from product 8580B6E7-AD8F-4c42-8085-ABD5765C98C5 2.0.2.3 path=mcsep
2018-09-17T02:20:37.290Z [ 9836] INFO SUL-Log [I95020] sdds.UTM_11013.2: looking for packages included from product ENG 3.70.2.0 path=savxp
2018-09-17T02:20:37.290Z [ 9836] INFO SUL-Log [I22529] sdds.UTM_11013.2: looking for supplements included from product ENG 3.70.2.0 path=savxp
2018-09-17T02:20:38.994Z [ 9836] INFO SUL-Log [I49502] sdds.VDB_supp.xml: found supplement VDL LATEST path=savxp baseVersion= [included from product ENG 3.70.2.0 path=savxp]
2018-09-17T02:20:38.994Z [ 9836] INFO SUL-Log [I95020] sdds.UTM_11013.2: looking for packages included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.6.128 path=savxp
2018-09-17T02:20:38.995Z [ 9836] INFO SUL-Log [I22529] sdds.UTM_11013.2: looking for supplements included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.6.128 path=savxp
2018-09-17T02:20:40.569Z [ 9836] INFO SUL-Log [I49502] sdds.APPFEED_d1.xml: found supplement USERAPPFEED LATEST path=savxp baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.6.128 path=savxp]
2018-09-17T02:20:42.132Z [ 9836] INFO SUL-Log [I49502] sdds.CRTSUPP.xml: found supplement 97B6A561-5F87-4A2E-A4FE-177F48D8899F RECOMMENDED path=savxp/crt baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.6.128 path=savxp]
2018-09-17T02:20:43.746Z [ 9836] INFO SUL-Log [I49502] sdds.SAVCNTRL.xml: found supplement SAVCONTROLLINE UTM path=savxp baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.6.128 path=savxp]
2018-09-17T02:20:45.310Z [ 9836] INFO SUL-Log [I49502] sdds.sdu.xml: found supplement SDU LATEST path=savxp baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.6.128 path=savxp]
2018-09-17T02:20:46.884Z [ 9836] INFO SUL-Log [I49502] sdds.sxl_supp.xml: found supplement SXLSUP LATEST path=savxp baseVersion=2 [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.6.128 path=savxp]
2018-09-17T02:20:48.456Z [ 9836] INFO SUL-Log [I49502] sdds.hips.xml: found supplement HIPS LATEST_UTM path=savxp baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.6.128 path=savxp]
2018-09-17T02:20:48.456Z [ 9836] INFO SUL-Log [I95020] sdds.UTM_11013.2: looking for packages included from product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.4.0.751 path=sau
2018-09-17T02:20:48.457Z [ 9836] INFO SUL-Log [I22529] sdds.UTM_11013.2: looking for supplements included from product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.4.0.751 path=sau
2018-09-17T02:20:50.022Z [ 9836] INFO SUL-Log [I49502] sdds.TELEMSUPP.xml: found supplement TELEMSUP RECOMMENDED path=sau baseVersion= [included from product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.4.0.751 path=sau]
2018-09-17T02:20:50.022Z [ 9836] INFO SUL-Log [I95020] sdds.VDB_supp.xml: looking for packages included from product VDL LATEST path=savxp
2018-09-17T02:20:50.022Z [ 9836] INFO SUL-Log [I22529] sdds.VDB_supp.xml: looking for supplements included from product VDL LATEST path=savxp
2018-09-17T02:20:51.813Z [ 9836] INFO SUL-Log [I49502] sdds.data0910.xml: found supplement IDE555 LATEST path=savxp baseVersion= [included from product VDL LATEST path=savxp]
2018-09-17T02:20:51.813Z [ 9836] INFO SUL-Log [I95020] sdds.APPFEED_d1.xml: looking for packages included from product USERAPPFEED LATEST path=savxp
2018-09-17T02:20:51.813Z [ 9836] INFO SUL-Log [I22529] sdds.APPFEED_d1.xml: looking for supplements included from product USERAPPFEED LATEST path=savxp
2018-09-17T02:20:51.813Z [ 9836] INFO SUL-Log [I95020] sdds.CRTSUPP.xml: looking for packages included from product 97B6A561-5F87-4A2E-A4FE-177F48D8899F RECOMMENDED path=savxp/crt
2018-09-17T02:20:51.813Z [ 9836] INFO SUL-Log [I22529] sdds.CRTSUPP.xml: looking for supplements included from product 97B6A561-5F87-4A2E-A4FE-177F48D8899F RECOMMENDED path=savxp/crt
2018-09-17T02:20:51.814Z [ 9836] INFO SUL-Log [I95020] sdds.SAVCNTRL.xml: looking for packages included from product SAVCONTROLLINE UTM path=savxp
2018-09-17T02:20:51.814Z [ 9836] INFO SUL-Log [I22529] sdds.SAVCNTRL.xml: looking for supplements included from product SAVCONTROLLINE UTM path=savxp
2018-09-17T02:20:51.814Z [ 9836] INFO SUL-Log [I95020] sdds.sdu.xml: looking for packages included from product SDU LATEST path=savxp
2018-09-17T02:20:51.814Z [ 9836] INFO SUL-Log [I22529] sdds.sdu.xml: looking for supplements included from product SDU LATEST path=savxp
2018-09-17T02:20:51.814Z [ 9836] INFO SUL-Log [I95020] sdds.sxl_supp.xml: looking for packages included from product SXLSUP LATEST path=savxp
2018-09-17T02:20:51.815Z [ 9836] INFO SUL-Log [I22529] sdds.sxl_supp.xml: looking for supplements included from product SXLSUP LATEST path=savxp
2018-09-17T02:20:51.815Z [ 9836] INFO SUL-Log [I95020] sdds.hips.xml: looking for packages included from product HIPS LATEST_UTM path=savxp
2018-09-17T02:20:51.815Z [ 9836] INFO SUL-Log [I22529] sdds.hips.xml: looking for supplements included from product HIPS LATEST_UTM path=savxp
2018-09-17T02:20:51.815Z [ 9836] INFO SUL-Log [I95020] sdds.TELEMSUPP.xml: looking for packages included from product TELEMSUP RECOMMENDED path=sau
2018-09-17T02:20:51.816Z [ 9836] INFO SUL-Log [I22529] sdds.TELEMSUPP.xml: looking for supplements included from product TELEMSUP RECOMMENDED path=sau
2018-09-17T02:20:51.817Z [ 9836] INFO SUL-Log [I95020] sdds.data0910.xml: looking for packages included from product IDE555 LATEST path=savxp
2018-09-17T02:20:51.817Z [ 9836] INFO SUL-Log [I22529] sdds.data0910.xml: looking for supplements included from product IDE555 LATEST path=savxp
2018-09-17T02:20:51.912Z [ 9836] INFO SUL-Log [I49502] sdds.data0910.xml: found supplement IDE556 LATEST path=savxp baseVersion= [included from product IDE555 LATEST path=savxp]
2018-09-17T02:20:51.913Z [ 9836] INFO SUL-Log [I95020] sdds.data0910.xml: looking for packages included from product IDE556 LATEST path=savxp
2018-09-17T02:20:51.914Z [ 9836] INFO SUL-Log [I22529] sdds.data0910.xml: looking for supplements included from product IDE556 LATEST path=savxp
2018-09-17T02:20:52.004Z [ 9836] INFO SUL-Log [I49502] sdds.data0910.xml: found supplement IDE557 LATEST path=savxp baseVersion= [included from product IDE556 LATEST path=savxp]
2018-09-17T02:20:52.004Z [ 9836] INFO SUL-Log [I95020] sdds.data0910.xml: looking for packages included from product IDE557 LATEST path=savxp
2018-09-17T02:20:52.005Z [ 9836] INFO SUL-Log [I22529] sdds.data0910.xml: looking for supplements included from product IDE557 LATEST path=savxp
2018-09-17T02:20:52.104Z [ 9836] INFO SUL-Log [I49502] sdds.data0910.xml: found supplement IDE558 LATEST path=savxp baseVersion= [included from product IDE557 LATEST path=savxp]
2018-09-17T02:20:52.105Z [ 9836] INFO SUL-Log [I95020] sdds.data0910.xml: looking for packages included from product IDE558 LATEST path=savxp
2018-09-17T02:20:52.106Z [ 9836] INFO SUL-Log [I22529] sdds.data0910.xml: looking for supplements included from product IDE558 LATEST path=savxp
2018-09-17T02:20:52.106Z [ 9836] INFO SUL-Log [I19463] Syncing product cd2a5386-f08c-42b1-8d98-40240059e361 RECOMMENDED path=
2018-09-17T02:20:52.203Z [ 9836] INFO SUL-Log [I19463] Product download size 63856261 bytes
2018-09-17T02:20:52.213Z [ 9836] INFO SUL-Log [I19464] Syncing file 39c1663d6a8001cf7d0fb196a717070ex000.dat: 156456 bytes: savxp/ConfigureSAV.exe
2018-09-17T02:20:53.389Z [ 9836] INFO SUL-Log [I19464] File 39c1663d6a8001cf7d0fb196a717070ex000.dat: sync failed
2018-09-17T02:20:54.156Z [ 9836] ERROR SUL-Log [E35582] [DetailedException: File copy failed. [File: '39c1663d6a8001cf7d0fb196a717070ex000.dat' ] [From: 'adapter|{adapter|{adapter|{http|http://d1.sophosupd.com/update/|}|}|}|' ] [To: 'file|C:/ProgramData/Sophos/AutoUpdate/data/warehouse|' ] ]
2018-09-17T02:20:54.206Z [ 9836] ERROR SDDSDownloader::ReportSyncFailure Failed to synchronise
2018-09-17T02:20:54.215Z [ 9836] INFO UpdateLogic::SyncAndInstall Saving state.
2018-09-17T02:20:54.216Z [ 9836] INFO StatePersister::Save Overwriting state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml
2018-09-17T02:20:54.219Z [ 9836] INFO UpdateLogic::SyncAndInstall Skipping product install as Sync failed.
2018-09-17T02:20:55.267Z [ 9836] INFO IPCSender::Write IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>SDDSDownloadFailed</ID><StringID>107</StringID><Sender>SophosUpdate</Sender><Insert>cd2a5386-f08c-42b1-8d98-40240059e361</Insert><Insert>dci.sophosupd.com/.../ErrorMessage><ReadableMessage>ERROR: Download of cd2a5386-f08c-42b1-8d98-40240059e361 failed from server dci.sophosupd.com/.../Config>
2018-09-17T02:20:55.268Z [ 9872] INFO IPCSender::ProcessSend IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>SDDSDownloadFailed</ID><StringID>107</StringID><Sender>SophosUpdate</Sender><Insert>cd2a5386-f08c-42b1-8d98-40240059e361</Insert><Insert>dci.sophosupd.com/.../ErrorMessage><ReadableMessage>ERROR: Download of cd2a5386-f08c-42b1-8d98-40240059e361 failed from server dci.sophosupd.com/.../Config>
2018-09-17T02:20:55.268Z [ 9872] INFO IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait
2018-09-17T02:20:55.269Z [ 9836] INFO WinMain SophosUpdate has completed with the result 2.
2018-09-17T02:20:56.271Z [ 9872] INFO IPCSender::ProcessSend IPCSender::ProcessSend exiting
2018-09-17T02:20:56.271Z [ 9872] INFO `anonymous-namespace'::SenderThreadFn::operator() Sender thread finished.
2018-09-17T02:20:56.272Z [ 9836] INFO StatePersister::Save Overwriting state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml



This thread was automatically locked due to age.
Parents Reply
  • 0 in reply to jak

    Thank you for the reply.

    Yes, I was able to download those.  I also have all my UTM logs going into Splunk and do not see anything in the logs so I'm pretty sure the firewall and web protection is not the problem.  In fact I put the computer in the "bypass" rule for web protect and created a temporary "allow all" for it in the FW and still have the problem.

Children
Unfiltered HTML