I have the UTM 9.506-2 running. I am attempting to download and use the Endpoint and security control app from the UTM. I have it installed on my PC. However there is a problem with it not being able to update when I attempt to update manually from the taskbar icon when right-clicking and choosing update now.
The alc.log says this
Time: 3/10/2018 12:29:13
Message: ERROR: Download of Endpoint Security and Control failed from server Sophos
Module: Update
Process ID: 8144
Thread ID: 6796
Everytime I try to update.
I have also a copy of the SophosUpdate.log file.
In the UTM the Endpoint Protection status says Online and OK, Sophos LiveConnect is enabled. 1 computers registered, 1 computers are currently online.
However under computer management, Computer status says "Not yet protected".
0x4 SophosUpdate 0x32 0x920 0x1 0x6 0x2fc4 0x5aa41029 0x4 Update 0x32 0x920 0x1 0x6b 0x2fc4 0x5aa4102c EndpointSecurityandControl Sophos 0x4 Update 0x32 0x920 0x1 0x52 0x2fc4 0x5aa4102c 0x4 SophosUpdate 0x32 0x920 0x1 0x7b 0x2fc4 0x5aa4102c 0x4 SophosUpdate 0x32 0x2ce8 0x1 0x6 0x230 0x5aa410ac 0x4 Update 0x32 0x2ce8 0x1 0x6b 0x230 0x5aa410ae EndpointSecurityandControl Sophos 0x4 Update 0x32 0x2ce8 0x1 0x52 0x230 0x5aa410ae 0x4 SophosUpdate 0x32 0x2ce8 0x1 0x7b 0x230 0x5aa410ae 0x4 SophosUpdate 0x32 0x494 0x1 0x6 0xcbc 0x5aa414b2 0x4 Update 0x32 0x494 0x1 0x6b 0xcbc 0x5aa414b5 EndpointSecurityandControl Sophos 0x4 Update 0x32 0x494 0x1 0x52 0xcbc 0x5aa414b5 0x4 SophosUpdate 0x32 0x494 0x1 0x7b 0xcbc 0x5aa414b5 0x4 SophosUpdate 0x32 0x2ca4 0x1 0x6 0x113c 0x5aa414c5 0x4 Update 0x32 0x2ca4 0x1 0x6b 0x113c 0x5aa414c7 EndpointSecurityandControl Sophos 0x4 Update 0x32 0x2ca4 0x1 0x52 0x113c 0x5aa414c7 0x4 SophosUpdate 0x32 0x2ca4 0x1 0x7b 0x113c 0x5aa414c7 0x4 SophosUpdate 0x32 0x2ebc 0x1 0x6 0x8dc 0x5aa414df 0x4 Update 0x32 0x2ebc 0x1 0x6b 0x8dc 0x5aa414e2 EndpointSecurityandControl Sophos 0x4 Update 0x32 0x2ebc 0x1 0x52 0x8dc 0x5aa414e2 0x4 SophosUpdate 0x32 0x2ebc 0x1 0x7b 0x8dc 0x5aa414e2 0x4 SophosUpdate 0x32 0x2f68 0x1 0x6 0xaac 0x5aa414ea 0x4 Update 0x32 0x2f68 0x1 0x6b 0xaac 0x5aa414ec EndpointSecurityandControl Sophos 0x4 Update 0x32 0x2f68 0x1 0x52 0xaac 0x5aa414ec 0x4 SophosUpdate 0x32 0x2f68 0x1 0x7b 0xaac 0x5aa414ec 0x4 SophosUpdate 0x32 0x2e34 0x1 0x6 0x25d8 0x5aa4154a 0x4 Update 0x32 0x2e34 0x1 0x6b 0x25d8 0x5aa4154c EndpointSecurityandControl Sophos 0x4 Update 0x32 0x2e34 0x1 0x52 0x25d8 0x5aa4154c 0x4 SophosUpdate 0x32 0x2e34 0x1 0x7b 0x25d8 0x5aa4154c 0x4 SophosUpdate 0x32 0x2e7c 0x1 0x6 0x27cc 0x5aa4158e 0x4 Update 0x32 0x2e7c 0x1 0x6b 0x27cc 0x5aa41591 EndpointSecurityandControl Sophos 0x4 Update 0x32 0x2e7c 0x1 0x52 0x27cc 0x5aa41591 0x4 SophosUpdate 0x32 0x2e7c 0x1 0x7b 0x27cc 0x5aa41591 0x4 SophosUpdate 0x32 0x1fd0 0x1 0x6 0x1a8c 0x5aa415e7 0x4 Update 0x32 0x1fd0 0x1 0x6b 0x1a8c 0x5aa415e9 EndpointSecurityandControl Sophos 0x4 Update 0x32 0x1fd0 0x1 0x52 0x1a8c 0x5aa415e9 0x4 SophosUpdate 0x32 0x1fd0 0x1 0x7b 0x1a8c 0x5aa415e9 0x4 SophosUpdate 0x32 0x23b4 0x1 0x6 0x149c 0x5aa41d12 0x4 Update 0x32 0x23b4 0x1 0x6b 0x149c 0x5aa41d15 EndpointSecurityandControl Sophos 0x4 Update 0x32 0x23b4 0x1 0x52 0x149c 0x5aa41d15 0x4 SophosUpdate 0x32 0x23b4 0x1 0x7b 0x149c 0x5aa41d15 0x4 SophosUpdate 0x32 0x12f4 0x1 0x6 0x13a4 0x5aa4208d 0x4 Update 0x32 0x12f4 0x1 0x6b 0x13a4 0x5aa42090 EndpointSecurityandControl Sophos 0x4 Update 0x32 0x12f4 0x1 0x52 0x13a4 0x5aa42090 0x4 SophosUpdate 0x32 0x12f4 0x1 0x7b 0x13a4 0x5aa42090
I have no firewall or web filtering logs that show Endpoint security being blocked.
When I attempt to ping the update server from command prompt (http://mcs1-ca3c.broker.sophos.com) I get a response Ping request could not find host mcs1-ca3c.broker.sophos.com. Please check the name and try again.
This thread was automatically locked due to age.
