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Webfilter Websites are not opening

Sally

Hello,

I have Sophos UTM FW: 9.506-2 Version Webfiltering - Transparent Mode activated. In the last time, some websites are not opening. Checked with Firefox , Safari and Chrome to be sure its not a browser issue. When opening the websites on my Mobile with GSM Connection, the Websites open fine. 

 

WHen checking the following example urls, in Policy Helpdesk Test, they are allowed, but not open via the connection over the UTM.

 

http://xoco.no

http://www.viennatour.at

 

Any Idea what can be the Problem, how I can solve this. Other websites are working fine.

 

Thx

Best Regards

Sally

 



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  • 0

    Hi Sally,

    maybe check the corresponding log for proxy if you find anything related to these sites or time related.

    -

  • 0 in reply to Alexander Busch

    Hello Alexander,

     

    when trying to access the pages, I get the following message in Webiltering - Live Log:

     

    2018:01:03-09:08:24 sec httpproxy[5350]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="GET" srcip="192.168.0.10" dstip="" user="" group="" ad_domain="" statuscode="400" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction=" ()" size="2617" request="0xdd5a0400" url="/wpad.dat" referer="" error="Received invalid request from Client" authtime="0" dnstime="0" cattime="0" avscantime="0" fullreqtime="148" device="0" auth="0" ua="Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_2) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.84 Safari/537.36" exceptions="

     

    Best Regards

    Sally

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  • 0 in reply to Alexander Busch

    Hello Alexander,

     

    when trying to access the pages, I get the following message in Webiltering - Live Log:

     

    2018:01:03-09:08:24 sec httpproxy[5350]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="GET" srcip="192.168.0.10" dstip="" user="" group="" ad_domain="" statuscode="400" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction=" ()" size="2617" request="0xdd5a0400" url="/wpad.dat" referer="" error="Received invalid request from Client" authtime="0" dnstime="0" cattime="0" avscantime="0" fullreqtime="148" device="0" auth="0" ua="Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_2) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.84 Safari/537.36" exceptions="

     

    Best Regards

    Sally

Children
  • 0 in reply to Sally

    This entry indicates that the client us attempting to automatically configure a standard proxy by looking for wpad.dat.

    It is probably not related to your oroblem, but disable it to eliminate clutter.   On Windows PCs, it is in Internet Options... Connections... LAN settings.

    Then look for a different log entry.

  • 0 in reply to DouglasFoster

    Hello Douglas,

     

    thanks for the reply. I deactivated in Safari the Auto Proxy Setting and checked again, but I get the same message in the Webfilter Live Log (Working Websites and not working Websites).

     

    Where else I can check?

    Thanks

    Best Regards

    Sally 

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