protection Policy for the NextCloud


We have a protection Policy for the NextCloud on Sophos, unfortunetly we have many issues with uploading Photo (many times the upload not working at all what ever is the Photo size or extantion ), every time we must connct to SSH to check the logfile Error ID and add it to the Skip filter rules.
if we cahnge the mode in Sophos from Reject to Monitor we have no issue at all. is there a way to keep the Mode reject with an easy way to add the ID to Skip Filter rules list? or did we have missed some settings in Sophos that we must medified?
any help and support will be muchappreciated
Thanks in advance

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