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outgoing mail wrongly classified as spam

Hello,
i've started having a problem since last week of outgoing mails classified as confirmed spam(and thus getting bounced).
checking the smtp log i dont find anything very useful as the refid is completely cryptic:


2014:05:05-08:10:06 astaro exim-in[4918]: 2014-05-05 08:10:06 SMTP connection from [192.168.0.10]:16370 (TCP/IP connection count = 2)
2014:05:05-08:10:06 astaro exim-in[13568]: 2014-05-05 08:10:06 [192.168.0.10] F= R= Accepted: from relay
2014:05:05-08:10:06 astaro exim-in[13568]: 2014-05-05 08:10:06 [192.168.0.10] F= R= Accepted: from relay
2014:05:05-08:10:07 astaro exim-in[13568]: 2014-05-05 08:10:07 1WhGmc-0003Wq-2l ctasd reports 'Confirmed' RefID:str=0001.0A090202.5367718F.00EA,ss=1,re=0.000,recu=0.000,reip=0.000,pt=R_399335,cl=4,cld=1,fgs=0
2014:05:05-08:10:07 astaro exim-in[13568]: 2014-05-05 08:10:07 1WhGmc-0003Wq-2l id="1003" severity="info" sys="SecureMail" sub="smtp" name="email rejected" srcip="192.168.0.10" from="user@mail.com" to="Paganoc@***x.com, nadiap@***x.com" subject="RV: subject" queueid="1WhGmc-0003Wq-2l" size="85468" reason="as" extra="confirmed"


how do i parse that cryptic ctasd reference line?


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Parents
  • Hi @all,

    Tickets at Sophos are open. There is no solution yet.
    I am concerned about switching outgoing scanning off, as it just moves the problem to the receivers mailsystem. If they use the same antispam system as sophos, these mails are blocked there, then.
    I hope they find the rule(s) that get triggered by normal mails soon.
Reply
  • Hi @all,

    Tickets at Sophos are open. There is no solution yet.
    I am concerned about switching outgoing scanning off, as it just moves the problem to the receivers mailsystem. If they use the same antispam system as sophos, these mails are blocked there, then.
    I hope they find the rule(s) that get triggered by normal mails soon.
Children
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