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Mail Relay not sending all emails. Accepted: from relay in logs but nothing more

PeterWeir

We are using the UTM as mail relay. However, we are having reports of mail not being sent. In the SMTP Log I can see multiple emails being sent to the same person. One which sends gives a

 

exim-in Accepted from relay then a SMTPD SCANNER line followed by the exim-out line.

 

However, I also get a few that only have the exim-in Accepted from relay. This would suggest that the UTM gets the email but then does not send it. Does anyone know what other logs I can check to see what could be going on.

 

Thanks



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    When you go to the 'SMTP Spool' tab in Mail Manager in WebAdmin, do you see any of these undelivered emails?  Do you know for a fact that they haven't been delivered?  Are internal users relaying directly off the SMTP Proxy or through an internal mail server?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • 0

    When you go to the 'SMTP Spool' tab in Mail Manager in WebAdmin, do you see any of these undelivered emails?  Do you know for a fact that they haven't been delivered?  Are internal users relaying directly off the SMTP Proxy or through an internal mail server?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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