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ASG 220 rev. 4 memory upgrade

I was checking into upgrading our ASG 220 rev. 4 I bought less than a year ago to the new v9 firmware. I put our serial number into the hardware refresh page on Astaro’s site to check compatibility.

It came back with this:
The ASG appliance with serial number ************ is a 220 rev.4 This unit is not recommended for running Sophos UTM version 9. You'll receive a one-time discount of $300 when ordering a new 220 unit and after you have registered your existing unit by clicking the Register button.

I hope this isn’t true as we purchased this unit Oct 2011, less than a year ago and shouldn’t be needing to upgrade the hardware already. If it is true I would basically be paying $900+ to add 1GB of ram? Is it just me or does that sound a little nuts? Why no supported memory upgrade? I can easily bump this unit up to 2GB or 4GB with the proper ram but it voids the warranty and support since it is not 'supported'.

Any clarification on this would be appreciated.

Jim Koerner

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0 JimKoerner over 12 years ago

I would hope a official memory upgrade would be made available sometime. Currently according to our reseller nothing from Sophos. With 8.305 and running site-to site VPN, Web filtering, Wireless, remote access, and web application security we are at 80%-87% ram/60%-70% swap in use of 1GB. Can't turn on mail security currently and I would guess v9 would push us over 1GB with what we are running. We have a full guard license and can't even use everything.

Jim
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0 BrucekConvergent over 12 years ago in reply to JimKoerner

Jim, your reseller is correct; currently there are no plans (according to my channel rep) to offer a discrete RAM upgrade for older ASG units; there is currently a promotion going that discounts newer appliances significantly if they are being purchased as an upgrade (as you have found).

It's not just the RAM that's being upgraded in most cases, but the processors are being updated as well. However, in your case, the only difference between the Rev. 5 and Rev. 4 units is the RAM and the paint job, so I understand your issue.

You could try starting a Support Case with your reseller and see if they can work something out for you -- in years past I've had a few instances where I was able to help a customer, in certain cases. In any event, start with your reseller, and have them deal with it; support cannot directly authorize this kind of hardware change, as far as I know.

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Sophos Platinum Partner

--------------------------------------

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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0 BrucekConvergent over 12 years ago in reply to JimKoerner

Jim, your reseller is correct; currently there are no plans (according to my channel rep) to offer a discrete RAM upgrade for older ASG units; there is currently a promotion going that discounts newer appliances significantly if they are being purchased as an upgrade (as you have found).

It's not just the RAM that's being upgraded in most cases, but the processors are being updated as well. However, in your case, the only difference between the Rev. 5 and Rev. 4 units is the RAM and the paint job, so I understand your issue.

You could try starting a Support Case with your reseller and see if they can work something out for you -- in years past I've had a few instances where I was able to help a customer, in certain cases. In any event, start with your reseller, and have them deal with it; support cannot directly authorize this kind of hardware change, as far as I know.

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Sophos Platinum Partner

--------------------------------------

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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