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Sophos SG kein Firmwareupdate auf 9.601 oder 9.602-3 mit RED!

Sascha D

Hallo Community, 

nach einigen Test bei unseren Kunden, hat sich auch mit der 9.602-3 die selben Probleme mit REDs gezeigt. Habt ihr ähnliche Erfahrungen gemacht?

Gestester Workaround

Nach einem Firmwareupdate auf die Version 9.601 oder 9.602-3, kann es dazu kommen, dass die REDs keine Verbindung mehr herstellen könnnen. Gut zu erkennen im Log: 

2019:03:06-23:15:38 fw01 red_server[17509]: SELF: Cannot do SSL handshake on socket accept from 'xxx.xxx.xxx.xxx': SSL connect accept failed because of handshake problems
 
2019:03:06-15:15:46 fw01-2 red2ctl[12420]: Missing keepalive from reds3:0, disabling peer xxx.xxx.xxx.xxx

Über die Konsole kann man temporär, das Ausrollen der neuen Firmware verhindern. Per SSH loginuser:

su -

cc get red use_unified_firmware
 
if value returned = 1
 
cc set red use_unified_firmware 0
 
reds will update and reboot
 
confirm value is 0 rerunning get command above
 
Das Problem muss dauerhaft in der Sophos UTM-Firmware behoben werden. Derzeit gibt es dazu noch keine mir bekannte Aussage von Sophos.
 


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Parents

  • Durch diesen CC Value wird die neue Firmware deaktiviert. (die neue, die Seit November existiert, Siehe https://community.sophos.com/products/unified-threat-management/b/utm-blog/posts/utm-up2date-9-600-released )

    RED: Unified RED Firmware

    • Better 3G/4G Support

     

    Existiert schon ein Case bei Sophos bezüglich dieser Problematik mit aktiver RED, die sich nicht mehr verbinden kann?

    Aktuell sehe ich vermehrt Kunden, die das Problem zwar haben, die Firmware deaktivieren und damit weitermachen.

    So können wir das Problem nicht reproduzieren und eine RCA (Root Cause Analyse) finden. 

     

    Interessant ist, dass dieses Problem nicht bei allen Kunden auftritt. 

    Wir hatten ein Problem mit RED50. 

    Siehe UTM9.602 

    https://community.sophos.com/products/unified-threat-management/b/utm-blog/posts/utm-up2date-9-602-released

    • NUTM-10594 [RED] RED50 disconnects randomly

     

    Jedoch sollte das nicht in Verbindung mit diesem Problem stehen. 

    __________________________________________________________________________________________________________________

  • in reply to LuCar Toni

    Ja, sehr merkwürdig, dass der Fehler nicht immer auftritt. Ich habe mehrere Kunden, die auf 9.601-5 sind und RED 15/50 im Einsatz haben, wo das Problem nicht aufgetaucht ist.

     

    Nachtrag: Bei den Kunden sind SG 135 im Einsatz.

  • in reply to ThorstenSult

    Wir haben hier einen SG310-Cluster unter UTM (Total Protect) 9.601-5 mit 21 RED15 in Außenstellen im Einsatz.

    Das beschriebene Problem tritt hier nicht auf (gottlob!).

     

    mfg, Jan

  • in reply to ThorstenSult

    Heute morgen hatte ich tatsächlich einen Fehler bezgl. einer RED 50 in Verbindung mit einer SG 135:

     

     

    Ich habe das Teil gelöscht und neu hinzugefügt. Die RED hat sich dann neu verbunden, Firmwareupdate durchgeführt, reboot und dann funktionierte alles wieder.

     

    Anbei noch das Log:

     

    2019:05:08-08:04:57 sophos red_server[17235]: SELF: RED15(w) fw version set to 1-373-b15c4b2a-e9f0c31
    2019:05:08-08:04:57 sophos red_server[17235]: SELF: RED50 fw version set to 1-373-b15c4b2a-0000000
    2019:05:08-08:04:57 sophos red_server[17235]: SELF: IO::Socket::SSL Version: 1.953
    2019:05:08-08:04:57 sophos red_server[17235]: SELF: Startup - waiting 15 seconds ...
    2019:05:08-08:05:12 sophos red_server[17622]: UPLOAD: Uploader process starting
    2019:05:08-08:05:12 sophos red_server[17235]: SELF: (Re-)loading device configurations
    2019:05:08-08:05:12 sophos red_server[17235]: Axxxxxxxxxxx: New device
    2019:05:08-08:05:13 sophos red_server[17235]: Axxxxxxxxxxx: Staging config for upload
    2019:05:08-08:05:13 sophos red_server[17235]: SELF: (Re-)loading device configurations
    2019:05:08-08:05:15 sophos red_server[17622]: [Axxxxxxxxxxx] Uploaded config to registry service
    2019:05:08-08:08:16 sophos red_server[18879]: SELF: Cannot do SSL handshake on socket accept from 'xxx.xxx.xxx.xxx': SSL connect accept failed because of handshake problems SSL wants a read first
    2019:05:08-08:08:18 sophos red_server[18880]: SELF: New connection from xxx.xxx.xxx.xxx with ID Axxxxxxxxx (cipher AES256-GCM-SHA384), rev1
    2019:05:08-08:08:18 sophos red_server[18880]: Axxxxxxxxxxx: connected OK, pushing config
    2019:05:08-08:08:19 sophos red_server[18880]: Axxxxxxxxxxx: command '{"data":{"version":"0"},"type":"INIT_CONNECTION"}'
    2019:05:08-08:08:19 sophos red_server[18880]: Axxxxxxxxxxx: Initializing connection running protocol version 0
    2019:05:08-08:08:19 sophos red_server[18880]: Axxxxxxxxxxx: Sending json message {"data":{},"type":"WELCOME"}
    2019:05:08-08:08:21 sophos red_server[18880]: Axxxxxxxxxxx: command '{"data":{},"type":"CONFIG_REQ"}'
    2019:05:08-08:08:21 sophos red_server[18880]: Axxxxxxxxxxx: Sending json message {"data":{"pin":"","fullbr_dns":"","split_networks":"1.2.3.4","lan2_vids":"","lan4_vids":"","local_networks":"","tunnel_id":1,"manual2_netmask":24,"asg_cert":"[removed]","manual_address":"0.0.0.0","bridge_proto":"none","unlock_code":"h2zhrcxu","password":"","manual2_defgw":"0.0.0.0","prev_unlock_code":"xxxxxx","manual_netmask":24,"lan3_vids":"","version_r2":"2005R2","mac_filter_type":"none","mac":"00:51:83:27:60:6c","dial_string":"*99#","manual2_address":"0.0.0.0","version_ng_red50":"1-373-b15c4b2a-0000000","manual_dns":"0.0.0.0","lan1_mode":"unused","username":"","activate_modem":0,"tunnel_compression_algorithm":"lzo","version_red50":"1-373-b15c4b2a-0000000","fullbr_domains":"","htp_server":"vpn.xxxxxxx.de","uplink_balancing":"failover","asg_key":"[removed]","type":"red50","deployment_mode":"online","uplink2_mode":"dhcp","version_red15":"1-373-b15c4b2a-e9f0c31","m...L1513
    2019:05:08-08:08:21 sophos red_server[18880]: Axxxxxxxxxxx: command '{"data":{"message":"Received device configuration from UTM using network fallback mode successfully"},"type":"DISCONNECT"}'
    2019:05:08-08:08:21 sophos red_server[18880]: Axxxxxxxxxxx: Disconnecting: Received device configuration from UTM using network fallback mode successfully
    2019:05:08-08:08:21 sophos red_server[18880]: id="4202" severity="info" sys="System" sub="RED" name="RED Tunnel Down" red_id="Axxxxxxxxxx" forced="1"
    2019:05:08-08:08:21 sophos red_server[18880]: Axxxxxxxxxxx is disconnected.
    2019:05:08-08:09:33 sophos red_server[29250]: SELF: Cannot do SSL handshake on socket accept from 'xxx.xxx.xxx.xxx': SSL connect accept failed because of handshake problems
    2019:05:08-08:09:35 sophos red_server[29268]: SELF: New connection from xxx.xxx.xxx.xxx with ID Axxxxxxxxxx (cipher AES256-GCM-SHA384), rev1
    2019:05:08-08:09:35 sophos red_server[29268]: Axxxxxxxxxxx: connected OK, pushing config
    2019:05:08-08:09:36 sophos red_server[29268]: Axxxxxxxxxxx: command '{"data":{"version":"0"},"type":"INIT_CONNECTION"}'
    2019:05:08-08:09:36 sophos red_server[29268]: Axxxxxxxxxxx: Initializing connection running protocol version 0
    2019:05:08-08:09:36 sophos red_server[29268]: Axxxxxxxxxxx: Sending json message {"data":{},"type":"WELCOME"}
    2019:05:08-08:09:37 sophos red_server[29268]: Axxxxxxxxxxx: command '{"data":{},"type":"CONFIG_REQ"}'
    2019:05:08-08:09:37 sophos red_server[29268]: Axxxxxxxxxxx: Sending json message {"data":{"pin":"","fullbr_dns":"","split_networks":"1.2.3.4","lan2_vids":"","lan4_vids":"","local_networks":"","tunnel_id":1,"manual2_netmask":24,"asg_cert":"[removed]","manual_address":"0.0.0.0","bridge_proto":"none","unlock_code":"xxxxxxx","password":"","manual2_defgw":"0.0.0.0","prev_unlock_code":"xxxxxx","manual_netmask":24,"lan3_vids":"","version_r2":"2005R2","mac_filter_type":"none","mac":"00:51:83:27:60:6c","dial_string":"*99#","manual2_address":"0.0.0.0","version_ng_red50":"1-373-b15c4b2a-0000000","manual_dns":"0.0.0.0","lan1_mode":"unused","username":"","activate_modem":0,"tunnel_compression_algorithm":"lzo","version_red50":"1-373-b15c4b2a-0000000","fullbr_domains":"","htp_server":"vpn.xxxxxxx.de","uplink_balancing":"failover","asg_key":"[removed]","type":"red50","deployment_mode":"online","uplink2_mode":"dhcp","version_red15":"1-373-b15c4b2a-e9f0c31","m...L1513
    2019:05:08-08:09:38 sophos red_server[29268]: Axxxxxxxxxxx: command '{"data":{"message":"Firmware update required. Trying provisioning service ..."},"type":"DISCONNECT"}'
    2019:05:08-08:09:38 sophos red_server[29268]: Axxxxxxxxxxx: Disconnecting: Firmware update required. Trying provisioning service ...
    2019:05:08-08:09:38 sophos red_server[29268]: id="4202" severity="info" sys="System" sub="RED" name="RED Tunnel Down" red_id="Axxxxxxxxxxx" forced="1"
    2019:05:08-08:09:38 sophos red_server[29268]: Axxxxxxxxxxx is disconnected.
    2019:05:08-08:12:05 sophos red_server[9971]: SELF: Cannot do SSL handshake on socket accept from 'xxx.xxx.xxx.xxx': SSL connect accept failed because of handshake problems SSL wants a read first
    2019:05:08-08:12:07 sophos red_server[9973]: SELF: New connection from xxx.xxx.xxx.xxx with ID Axxxxxxxxxxx (cipher AES256-GCM-SHA384), rev1
    2019:05:08-08:12:08 sophos red_server[9973]: Axxxxxxxxxxx: connected OK, pushing config
    2019:05:08-08:12:09 sophos red_server[9973]: Axxxxxxxxxxx: command '{"data":{"version":"0"},"type":"INIT_CONNECTION"}'
    2019:05:08-08:12:09 sophos red_server[9973]: Axxxxxxxxxxx: Initializing connection running protocol version 0
    2019:05:08-08:12:09 sophos red_server[9973]: Axxxxxxxxxxx: Sending json message {"data":{},"type":"WELCOME"}
    2019:05:08-08:12:10 sophos red_server[9973]: Axxxxxxxxxxx: command '{"data":{},"type":"CONFIG_REQ"}'
    2019:05:08-08:12:10 sophos red_server[9973]: Axxxxxxxxxxx: Sending json message {"data":{"pin":"","fullbr_dns":"","split_networks":"1.2.3.4","lan2_vids":"","lan4_vids":"","local_networks":"","tunnel_id":1,"manual2_netmask":24,"asg_cert":"[removed]","manual_address":"0.0.0.0","bridge_proto":"none","unlock_code":"h2zhrcxu","password":"","manual2_defgw":"0.0.0.0","prev_unlock_code":"xxxxxxx","manual_netmask":24,"lan3_vids":"","version_r2":"2005R2","mac_filter_type":"none","mac":"00:51:83:27:60:6c","dial_string":"*99#","manual2_address":"0.0.0.0","version_ng_red50":"1-373-b15c4b2a-0000000","manual_dns":"0.0.0.0","lan1_mode":"unused","username":"","activate_modem":0,"tunnel_compression_algorithm":"lzo","version_red50":"1-373-b15c4b2a-0000000","fullbr_domains":"","htp_server":"vpn.xxxxxxxxxx.de","uplink_balancing":"failover","asg_key":"[removed]","type":"red50","deployment_mode":"online","uplink2_mode":"dhcp","version_red15":"1-373-b15c4b2a-e9f0c31","m...L1513
    2019:05:08-08:12:11 sophos red_server[9973]: Axxxxxxxxxxx: command '{"data":{"message":"Device configuration has changed, reconnecting ..."},"type":"DISCONNECT"}'
    2019:05:08-08:12:11 sophos red_server[9973]: Axxxxxxxxxxx: Disconnecting: Device configuration has changed, reconnecting ...
    2019:05:08-08:12:11 sophos red_server[9973]: id="4202" severity="info" sys="System" sub="RED" name="RED Tunnel Down" red_id="Axxxxxxxxxxx" forced="1"
    2019:05:08-08:12:11 sophos red_server[9973]: Axxxxxxxxxxx is disconnected.
    2019:05:08-08:12:17 sophos red_server[10949]: SELF: Cannot do SSL handshake on socket accept from 'xxx.xxx.xxx.xxx': SSL connect accept failed because of handshake problems
    2019:05:08-08:12:19 sophos red_server[10951]: SELF: New connection from xxx.xxx.xxx.xxx with ID Axxxxxxxxxxx (cipher AES256-GCM-SHA384), rev1
    2019:05:08-08:12:19 sophos red_server[10951]: Axxxxxxxxxxx: connected OK, pushing config
    2019:05:08-08:12:20 sophos red_server[10951]: Axxxxxxxxxxx: command '{"data":{"version":"0"},"type":"INIT_CONNECTION"}'
    2019:05:08-08:12:20 sophos red_server[10951]: Axxxxxxxxxxx: Initializing connection running protocol version 0
    2019:05:08-08:12:20 sophos red_server[10951]: Axxxxxxxxxxx: Sending json message {"data":{},"type":"WELCOME"}
    2019:05:08-08:12:22 sophos red_server[10951]: Axxxxxxxxxxx: command '{"data":{},"type":"CONFIG_REQ"}'
    2019:05:08-08:12:22 sophos red_server[10951]: Axxxxxxxxxxx: Sending json message {"data":{"pin":"","fullbr_dns":"","split_networks":"1.2.3.4","lan2_vids":"","lan4_vids":"","local_networks":"","tunnel_id":1,"manual2_netmask":24,"asg_cert":"[removed]","manual_address":"0.0.0.0","bridge_proto":"none","unlock_code":"h2zhrcxu","password":"","manual2_defgw":"0.0.0.0","prev_unlock_code":"xxxxxxx","manual_netmask":24,"lan3_vids":"","version_r2":"2005R2","mac_filter_type":"none","mac":"00:51:83:27:60:6c","dial_string":"*99#","manual2_address":"0.0.0.0","version_ng_red50":"1-373-b15c4b2a-0000000","manual_dns":"0.0.0.0","lan1_mode":"unused","username":"","activate_modem":0,"tunnel_compression_algorithm":"lzo","version_red50":"1-373-b15c4b2a-0000000","fullbr_domains":"","htp_server":"vpn.xxxxxxxxxxxx.de","uplink_balancing":"failover","asg_key":"[removed]","type":"red50","deployment_mode":"online","uplink2_mode":"dhcp","version_red15":"1-373-b15c4b2a-e9f0c31","m...L1513
    2019:05:08-08:12:24 sophos red_server[10951]: Axxxxxxxxxxx: command '{"data":{"key1":"8yiGf34Q96UBxZlpHN5G2OiASmw0DoN+UVFwQZkAzW0=","key0":"aYRg4WNvdj2xUDC5l3eJ7hcNsnK0vzy0V3TTkFZ79Sk=","key_active":0},"type":"SET_KEY_REQ"}'
    2019:05:08-08:12:24 sophos red_server[10951]: Axxxxxxxxxxx: Sending json message {"data":{},"type":"SET_KEY_REP"}
    2019:05:08-08:12:25 sophos red_server[10951]: Axxxxxxxxxxx: command '{"data":{"seq":0},"type":"PING"}'
    2019:05:08-08:12:25 sophos red_server[10951]: id="4201" severity="info" sys="System" sub="RED" name="RED Tunnel Up" red_id="Axxxxxxxxxxx" forced="0"
    2019:05:08-08:12:25 sophos red_server[10951]: Axxxxxxxxxxx: Sending json message {"data":{"seq":0},"type":"PONG"}
    2019:05:08-08:12:26 sophos red_server[10951]: Axxxxxxxxxxx: command '{"data":{"switch_port_status":{"lan3":"1004","lan1":"1004","lan4":"1E04","lan2":"1004"},"wan1_ip":"xxx.xxx.xxx.xxx","mobile_signal_strength":"","wan2_ip":"","uplink":"WAN1","uplink_state":"0"},"type":"STATUS"}'
    2019:05:08-08:12:26 sophos red_server[10951]: Axxxxxxxxxxx: PORTSTATE LAN1: Down, LAN2: Down, LAN3: Down, LAN4: 1Gb/s
    2019:05:08-08:12:27 sophos red2ctl[17190]: Missing keepalive from reds1:0, disabling peer xxx.xxx.xxx.xxx
    2019:05:08-08:12:30 sophos red2ctl[17190]: Received keepalive from reds1:0, enabling peer xxx.xxx.xxx.xxx
    2019:05:08-08:12:34 sophos red_server[17235]: SELF: (Re-)loading device configurations
    2019:05:08-08:12:42 sophos red_server[10951]: Axxxxxxxxxxx: command '{"data":{"seq":1},"type":"PING"}'
    2019:05:08-08:12:42 sophos red_server[10951]: Axxxxxxxxxxx: Sending json message {"data":{"seq":1},"type":"PONG"}
    2019:05:08-08:12:58 sophos red_server[10951]: Axxxxxxxxxxx: command '{"data":{"seq":2},"type":"PING"}'
    2019:05:08-08:12:58 sophos red_server[10951]: Axxxxxxxxxxx: Sending json message {"data":{"seq":2},"type":"PONG"}

     

    Vielleicht helfen die Informationen ja weiter?!

Reply
  • in reply to ThorstenSult

    Heute morgen hatte ich tatsächlich einen Fehler bezgl. einer RED 50 in Verbindung mit einer SG 135:

     

     

    Ich habe das Teil gelöscht und neu hinzugefügt. Die RED hat sich dann neu verbunden, Firmwareupdate durchgeführt, reboot und dann funktionierte alles wieder.

     

    Anbei noch das Log:

     

    2019:05:08-08:04:57 sophos red_server[17235]: SELF: RED15(w) fw version set to 1-373-b15c4b2a-e9f0c31
    2019:05:08-08:04:57 sophos red_server[17235]: SELF: RED50 fw version set to 1-373-b15c4b2a-0000000
    2019:05:08-08:04:57 sophos red_server[17235]: SELF: IO::Socket::SSL Version: 1.953
    2019:05:08-08:04:57 sophos red_server[17235]: SELF: Startup - waiting 15 seconds ...
    2019:05:08-08:05:12 sophos red_server[17622]: UPLOAD: Uploader process starting
    2019:05:08-08:05:12 sophos red_server[17235]: SELF: (Re-)loading device configurations
    2019:05:08-08:05:12 sophos red_server[17235]: Axxxxxxxxxxx: New device
    2019:05:08-08:05:13 sophos red_server[17235]: Axxxxxxxxxxx: Staging config for upload
    2019:05:08-08:05:13 sophos red_server[17235]: SELF: (Re-)loading device configurations
    2019:05:08-08:05:15 sophos red_server[17622]: [Axxxxxxxxxxx] Uploaded config to registry service
    2019:05:08-08:08:16 sophos red_server[18879]: SELF: Cannot do SSL handshake on socket accept from 'xxx.xxx.xxx.xxx': SSL connect accept failed because of handshake problems SSL wants a read first
    2019:05:08-08:08:18 sophos red_server[18880]: SELF: New connection from xxx.xxx.xxx.xxx with ID Axxxxxxxxx (cipher AES256-GCM-SHA384), rev1
    2019:05:08-08:08:18 sophos red_server[18880]: Axxxxxxxxxxx: connected OK, pushing config
    2019:05:08-08:08:19 sophos red_server[18880]: Axxxxxxxxxxx: command '{"data":{"version":"0"},"type":"INIT_CONNECTION"}'
    2019:05:08-08:08:19 sophos red_server[18880]: Axxxxxxxxxxx: Initializing connection running protocol version 0
    2019:05:08-08:08:19 sophos red_server[18880]: Axxxxxxxxxxx: Sending json message {"data":{},"type":"WELCOME"}
    2019:05:08-08:08:21 sophos red_server[18880]: Axxxxxxxxxxx: command '{"data":{},"type":"CONFIG_REQ"}'
    2019:05:08-08:08:21 sophos red_server[18880]: Axxxxxxxxxxx: Sending json message {"data":{"pin":"","fullbr_dns":"","split_networks":"1.2.3.4","lan2_vids":"","lan4_vids":"","local_networks":"","tunnel_id":1,"manual2_netmask":24,"asg_cert":"[removed]","manual_address":"0.0.0.0","bridge_proto":"none","unlock_code":"h2zhrcxu","password":"","manual2_defgw":"0.0.0.0","prev_unlock_code":"xxxxxx","manual_netmask":24,"lan3_vids":"","version_r2":"2005R2","mac_filter_type":"none","mac":"00:51:83:27:60:6c","dial_string":"*99#","manual2_address":"0.0.0.0","version_ng_red50":"1-373-b15c4b2a-0000000","manual_dns":"0.0.0.0","lan1_mode":"unused","username":"","activate_modem":0,"tunnel_compression_algorithm":"lzo","version_red50":"1-373-b15c4b2a-0000000","fullbr_domains":"","htp_server":"vpn.xxxxxxx.de","uplink_balancing":"failover","asg_key":"[removed]","type":"red50","deployment_mode":"online","uplink2_mode":"dhcp","version_red15":"1-373-b15c4b2a-e9f0c31","m...L1513
    2019:05:08-08:08:21 sophos red_server[18880]: Axxxxxxxxxxx: command '{"data":{"message":"Received device configuration from UTM using network fallback mode successfully"},"type":"DISCONNECT"}'
    2019:05:08-08:08:21 sophos red_server[18880]: Axxxxxxxxxxx: Disconnecting: Received device configuration from UTM using network fallback mode successfully
    2019:05:08-08:08:21 sophos red_server[18880]: id="4202" severity="info" sys="System" sub="RED" name="RED Tunnel Down" red_id="Axxxxxxxxxx" forced="1"
    2019:05:08-08:08:21 sophos red_server[18880]: Axxxxxxxxxxx is disconnected.
    2019:05:08-08:09:33 sophos red_server[29250]: SELF: Cannot do SSL handshake on socket accept from 'xxx.xxx.xxx.xxx': SSL connect accept failed because of handshake problems
    2019:05:08-08:09:35 sophos red_server[29268]: SELF: New connection from xxx.xxx.xxx.xxx with ID Axxxxxxxxxx (cipher AES256-GCM-SHA384), rev1
    2019:05:08-08:09:35 sophos red_server[29268]: Axxxxxxxxxxx: connected OK, pushing config
    2019:05:08-08:09:36 sophos red_server[29268]: Axxxxxxxxxxx: command '{"data":{"version":"0"},"type":"INIT_CONNECTION"}'
    2019:05:08-08:09:36 sophos red_server[29268]: Axxxxxxxxxxx: Initializing connection running protocol version 0
    2019:05:08-08:09:36 sophos red_server[29268]: Axxxxxxxxxxx: Sending json message {"data":{},"type":"WELCOME"}
    2019:05:08-08:09:37 sophos red_server[29268]: Axxxxxxxxxxx: command '{"data":{},"type":"CONFIG_REQ"}'
    2019:05:08-08:09:37 sophos red_server[29268]: Axxxxxxxxxxx: Sending json message {"data":{"pin":"","fullbr_dns":"","split_networks":"1.2.3.4","lan2_vids":"","lan4_vids":"","local_networks":"","tunnel_id":1,"manual2_netmask":24,"asg_cert":"[removed]","manual_address":"0.0.0.0","bridge_proto":"none","unlock_code":"xxxxxxx","password":"","manual2_defgw":"0.0.0.0","prev_unlock_code":"xxxxxx","manual_netmask":24,"lan3_vids":"","version_r2":"2005R2","mac_filter_type":"none","mac":"00:51:83:27:60:6c","dial_string":"*99#","manual2_address":"0.0.0.0","version_ng_red50":"1-373-b15c4b2a-0000000","manual_dns":"0.0.0.0","lan1_mode":"unused","username":"","activate_modem":0,"tunnel_compression_algorithm":"lzo","version_red50":"1-373-b15c4b2a-0000000","fullbr_domains":"","htp_server":"vpn.xxxxxxx.de","uplink_balancing":"failover","asg_key":"[removed]","type":"red50","deployment_mode":"online","uplink2_mode":"dhcp","version_red15":"1-373-b15c4b2a-e9f0c31","m...L1513
    2019:05:08-08:09:38 sophos red_server[29268]: Axxxxxxxxxxx: command '{"data":{"message":"Firmware update required. Trying provisioning service ..."},"type":"DISCONNECT"}'
    2019:05:08-08:09:38 sophos red_server[29268]: Axxxxxxxxxxx: Disconnecting: Firmware update required. Trying provisioning service ...
    2019:05:08-08:09:38 sophos red_server[29268]: id="4202" severity="info" sys="System" sub="RED" name="RED Tunnel Down" red_id="Axxxxxxxxxxx" forced="1"
    2019:05:08-08:09:38 sophos red_server[29268]: Axxxxxxxxxxx is disconnected.
    2019:05:08-08:12:05 sophos red_server[9971]: SELF: Cannot do SSL handshake on socket accept from 'xxx.xxx.xxx.xxx': SSL connect accept failed because of handshake problems SSL wants a read first
    2019:05:08-08:12:07 sophos red_server[9973]: SELF: New connection from xxx.xxx.xxx.xxx with ID Axxxxxxxxxxx (cipher AES256-GCM-SHA384), rev1
    2019:05:08-08:12:08 sophos red_server[9973]: Axxxxxxxxxxx: connected OK, pushing config
    2019:05:08-08:12:09 sophos red_server[9973]: Axxxxxxxxxxx: command '{"data":{"version":"0"},"type":"INIT_CONNECTION"}'
    2019:05:08-08:12:09 sophos red_server[9973]: Axxxxxxxxxxx: Initializing connection running protocol version 0
    2019:05:08-08:12:09 sophos red_server[9973]: Axxxxxxxxxxx: Sending json message {"data":{},"type":"WELCOME"}
    2019:05:08-08:12:10 sophos red_server[9973]: Axxxxxxxxxxx: command '{"data":{},"type":"CONFIG_REQ"}'
    2019:05:08-08:12:10 sophos red_server[9973]: Axxxxxxxxxxx: Sending json message {"data":{"pin":"","fullbr_dns":"","split_networks":"1.2.3.4","lan2_vids":"","lan4_vids":"","local_networks":"","tunnel_id":1,"manual2_netmask":24,"asg_cert":"[removed]","manual_address":"0.0.0.0","bridge_proto":"none","unlock_code":"h2zhrcxu","password":"","manual2_defgw":"0.0.0.0","prev_unlock_code":"xxxxxxx","manual_netmask":24,"lan3_vids":"","version_r2":"2005R2","mac_filter_type":"none","mac":"00:51:83:27:60:6c","dial_string":"*99#","manual2_address":"0.0.0.0","version_ng_red50":"1-373-b15c4b2a-0000000","manual_dns":"0.0.0.0","lan1_mode":"unused","username":"","activate_modem":0,"tunnel_compression_algorithm":"lzo","version_red50":"1-373-b15c4b2a-0000000","fullbr_domains":"","htp_server":"vpn.xxxxxxxxxx.de","uplink_balancing":"failover","asg_key":"[removed]","type":"red50","deployment_mode":"online","uplink2_mode":"dhcp","version_red15":"1-373-b15c4b2a-e9f0c31","m...L1513
    2019:05:08-08:12:11 sophos red_server[9973]: Axxxxxxxxxxx: command '{"data":{"message":"Device configuration has changed, reconnecting ..."},"type":"DISCONNECT"}'
    2019:05:08-08:12:11 sophos red_server[9973]: Axxxxxxxxxxx: Disconnecting: Device configuration has changed, reconnecting ...
    2019:05:08-08:12:11 sophos red_server[9973]: id="4202" severity="info" sys="System" sub="RED" name="RED Tunnel Down" red_id="Axxxxxxxxxxx" forced="1"
    2019:05:08-08:12:11 sophos red_server[9973]: Axxxxxxxxxxx is disconnected.
    2019:05:08-08:12:17 sophos red_server[10949]: SELF: Cannot do SSL handshake on socket accept from 'xxx.xxx.xxx.xxx': SSL connect accept failed because of handshake problems
    2019:05:08-08:12:19 sophos red_server[10951]: SELF: New connection from xxx.xxx.xxx.xxx with ID Axxxxxxxxxxx (cipher AES256-GCM-SHA384), rev1
    2019:05:08-08:12:19 sophos red_server[10951]: Axxxxxxxxxxx: connected OK, pushing config
    2019:05:08-08:12:20 sophos red_server[10951]: Axxxxxxxxxxx: command '{"data":{"version":"0"},"type":"INIT_CONNECTION"}'
    2019:05:08-08:12:20 sophos red_server[10951]: Axxxxxxxxxxx: Initializing connection running protocol version 0
    2019:05:08-08:12:20 sophos red_server[10951]: Axxxxxxxxxxx: Sending json message {"data":{},"type":"WELCOME"}
    2019:05:08-08:12:22 sophos red_server[10951]: Axxxxxxxxxxx: command '{"data":{},"type":"CONFIG_REQ"}'
    2019:05:08-08:12:22 sophos red_server[10951]: Axxxxxxxxxxx: Sending json message {"data":{"pin":"","fullbr_dns":"","split_networks":"1.2.3.4","lan2_vids":"","lan4_vids":"","local_networks":"","tunnel_id":1,"manual2_netmask":24,"asg_cert":"[removed]","manual_address":"0.0.0.0","bridge_proto":"none","unlock_code":"h2zhrcxu","password":"","manual2_defgw":"0.0.0.0","prev_unlock_code":"xxxxxxx","manual_netmask":24,"lan3_vids":"","version_r2":"2005R2","mac_filter_type":"none","mac":"00:51:83:27:60:6c","dial_string":"*99#","manual2_address":"0.0.0.0","version_ng_red50":"1-373-b15c4b2a-0000000","manual_dns":"0.0.0.0","lan1_mode":"unused","username":"","activate_modem":0,"tunnel_compression_algorithm":"lzo","version_red50":"1-373-b15c4b2a-0000000","fullbr_domains":"","htp_server":"vpn.xxxxxxxxxxxx.de","uplink_balancing":"failover","asg_key":"[removed]","type":"red50","deployment_mode":"online","uplink2_mode":"dhcp","version_red15":"1-373-b15c4b2a-e9f0c31","m...L1513
    2019:05:08-08:12:24 sophos red_server[10951]: Axxxxxxxxxxx: command '{"data":{"key1":"8yiGf34Q96UBxZlpHN5G2OiASmw0DoN+UVFwQZkAzW0=","key0":"aYRg4WNvdj2xUDC5l3eJ7hcNsnK0vzy0V3TTkFZ79Sk=","key_active":0},"type":"SET_KEY_REQ"}'
    2019:05:08-08:12:24 sophos red_server[10951]: Axxxxxxxxxxx: Sending json message {"data":{},"type":"SET_KEY_REP"}
    2019:05:08-08:12:25 sophos red_server[10951]: Axxxxxxxxxxx: command '{"data":{"seq":0},"type":"PING"}'
    2019:05:08-08:12:25 sophos red_server[10951]: id="4201" severity="info" sys="System" sub="RED" name="RED Tunnel Up" red_id="Axxxxxxxxxxx" forced="0"
    2019:05:08-08:12:25 sophos red_server[10951]: Axxxxxxxxxxx: Sending json message {"data":{"seq":0},"type":"PONG"}
    2019:05:08-08:12:26 sophos red_server[10951]: Axxxxxxxxxxx: command '{"data":{"switch_port_status":{"lan3":"1004","lan1":"1004","lan4":"1E04","lan2":"1004"},"wan1_ip":"xxx.xxx.xxx.xxx","mobile_signal_strength":"","wan2_ip":"","uplink":"WAN1","uplink_state":"0"},"type":"STATUS"}'
    2019:05:08-08:12:26 sophos red_server[10951]: Axxxxxxxxxxx: PORTSTATE LAN1: Down, LAN2: Down, LAN3: Down, LAN4: 1Gb/s
    2019:05:08-08:12:27 sophos red2ctl[17190]: Missing keepalive from reds1:0, disabling peer xxx.xxx.xxx.xxx
    2019:05:08-08:12:30 sophos red2ctl[17190]: Received keepalive from reds1:0, enabling peer xxx.xxx.xxx.xxx
    2019:05:08-08:12:34 sophos red_server[17235]: SELF: (Re-)loading device configurations
    2019:05:08-08:12:42 sophos red_server[10951]: Axxxxxxxxxxx: command '{"data":{"seq":1},"type":"PING"}'
    2019:05:08-08:12:42 sophos red_server[10951]: Axxxxxxxxxxx: Sending json message {"data":{"seq":1},"type":"PONG"}
    2019:05:08-08:12:58 sophos red_server[10951]: Axxxxxxxxxxx: command '{"data":{"seq":2},"type":"PING"}'
    2019:05:08-08:12:58 sophos red_server[10951]: Axxxxxxxxxxx: Sending json message {"data":{"seq":2},"type":"PONG"}

     

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