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Sophos UTM 9.707-5 - Let’s Encrypt failed: Failed to retrieve the current Terms of Service link

Hello, 

I appear to be having issues trying to renew LE Certificates. This started a few days ago (when due for renewal) and initially I did come to this forum for answers and found that one post suggested to update to the latest UTM version. I'm now up to 9.707-5 but still have the same issue. 

Patterns also up to date:

Current pattern version: 204063
Latest available pattern version: 204063

It appears to be related to being unable to find the TOS but all links it shows resolve fine. The certificates I have are used for UTM Management and WAF.

Looking at the logs I see the following after turning the service off and back on...

2021:10:10-09:15:14 utm letsencrypt[9881]: I Create account: creating new Let's Encrypt acccount
2021:10:10-09:15:15 utm letsencrypt[9881]: E Create account: Incorrect response code from ACME server: 500
2021:10:10-09:15:15 utm letsencrypt[9881]: E Create account: URL was: acme-v02.api.letsencrypt.org/directory
2021:10:10-09:15:15 utm letsencrypt[9881]: E Create account: TOS_UNAVAILABLE: Failed to retrieve the current Terms of Service URL
2021:10:10-09:15:15 utm letsencrypt[9881]: E Create account: failed to create account

Prior to that, an attempt at renewing:

2021:10:10-08:44:02 utm letsencrypt[1020]: E Renew certificate: Incorrect response code from ACME server: 500
2021:10:10-08:44:02 utm letsencrypt[1020]: E Renew certificate: URL was: acme-v02.api.letsencrypt.org/directory
2021:10:10-08:44:02 utm letsencrypt[1020]: I Renew certificate: handling CSR REF_CaCsrXXXXLetsEncry for domain set [DOMAINS]
2021:10:10-08:44:02 utm letsencrypt[1020]: E Renew certificate: TOS_UNAVAILABLE: Could not obtain the current version of the Let's Encrypt Terms of Service
2021:10:10-08:44:02 utm letsencrypt[1020]: I Renew certificate: sending notification WARN-603
2021:10:10-08:44:02 utm letsencrypt[1020]: [WARN-603] Let's Encrypt certificate renewal failed accessing Let's Encrypt service
2021:10:10-08:44:02 utm letsencrypt[1020]: I Renew certificate: execution failed

The UTM has been rebooted, no change. I've turned off Web protection, no change...

Any ideas appreciated.

Thanks!


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Parents Reply
  • Hi all.

    I know this issue is frustrating. My advice is to delete ALL!!!!! from Certificate Authorities and then import back those that are needed.
    I've deleted all X1 several times but in the end, we found out there was third one with a completely diff name that was causing troubles. Because of that name, I didn't even look at it this third one in the first place.

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