Does anyone know how to hard reset a sophos access point 100c, i actually have had registered it on an xg430 firewall and decided to delete it from the APs list (for testing) after that, now the APs LED is stuck on green light, i tried to press the reset button for several seconds with no success. what does the reset button do if we can't use it to reset the AP ?
can you specify the exact sequence of LED mode changes after power-on?
It should be
Is it getting beyond step 2?
No, it does not get beyond step 2, the LED stays green
then the AP is bricked. This can happen if it was e.g. disconnected during a flash update. You need to contact support to have this corrected or get an RMA.
indeed i contacted support and they gave me the tool to flash the APs
I am a home user and do not have access to support would you still have that tool?
Hey, sorry for the late response, give me your email, here is mine : firstname.lastname@example.org i couldn't send it here...
do either of you still have the tools as I could really do with it
Does anyone still have a copy of this recovery tool...