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Email Notifications from XG not working

Just setting up a lab XG and no matter what I try - Email notifications are not working. I have tried the internal mail server option, 365 account with App Password & finally 365 Direct Send.

Nothing appears in quarantine on the receiving mailbox side.

Has anyone else had similar issues? Running v19 - Build 317

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0 LuCar Toni over 1 year ago

So Notification with O365 are not supported.

See: https://docs.sophos.com/releasenotes/index.html?productGroupID=nsg&productID=xg&versionID=19.0 Known Issues:

NC-9106

Framework part of base (deprecated)

Mail notification isn't working with Microsoft Office365.

Sophos Firewall supports STARTTLS and SSL/TLS to encrypt emails. However, for SMTP, it only supports PLAIN authentication, which Office 365 doesn't support.

Configure an intermediate relay to workaround this behavior.

What you can do instead: Central Management offers a Email Notification system as well. Simply register your firewall to Central and use the Notification System there.

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