BUG - SSL/TLS Inspection seems to break Honeywell smart devices

I've noticed this behavior with both EAP 2 and now EAP 3. When SSL/TLS inspection is enabled Honeywell smart thermostats cannot connect to the internet. The only way they can connect is buy going the SSL/TLS inspection rules, SSL/TLS Inspection settings, advanced settings, and completely disabling the inspection (disable only when troubleshooting).

None of the default SSL/TLS inspection rules are configured to decrypt data.

Logs noticed in the webfilter when the issue is occurring is below.

2019-12-18 17:51:19Web filtermessageid="16002" log_type="Content Filtering" log_component="HTTP" log_subtype="Denied" status="" fw_rule_id="10" user="" user_group="" web_policy_id="13" web_policy="" category="" category_type="Acceptable" url="" content_type="" override_token="" response_code="" src_ip="x.x.x.x-internal IP" dst_ip="199.62.84.152" protocol="TCP" src_port="57393" dst_port="443" bytes_sent="0" bytes_received="0" domain="" exception="" activity_name="" reason="HTTP parsing error encountered." user_agent="" status_code="403" transaction_id="" referer="" download_file_name="" download_file_type="" upload_file_name="" upload_file_type="" con_id="0" app_name="" app_is_cloud="0" override_name="" override_authorizer="" used_quota="0"

Parents
  • 1) There is a known issue with "Use proxy instead of DPI mode" not being respected when Web Filter=None. This is being worked on for GA.

    2) There is a known issue with handling and logging of unscannable traffic. This is also being looked at, post-GA

    The traffic is on port 443 and matches a Firewall Rule for DPI mode and matches an TLS Rule Do Not decrypt rule.
    The sslx system does not recognize it as an TLS handshake, or there is something invalid about it.
    The sslx system, not being able to handle it, passes it to the HTTP parser hoping it can.
    The HTTP parser does not recognize it as plaintext HTTP and logs an error "HTTP parsing error encountered"

    Therefore it might appear to an administrator that the "Do not decrypt" was ignored, that it was decrypted and had trouble with the data after. In fact, what occurs is that neither the SSL system nor the HTTP system could parse the packets.

    Therefore some/most "HTTP parsing error encountered" in the log is actually a failure in handling the SSL handshake.

    In v18.0 EAP3 and most likely in v18 GA if you are in this scenario:
    proxy mode - In Web > General Settings > turn Block Unrecognized SSL Protocols off.
    DPI mode - In the command line (not ssh) use 'set http relay_invalid_http traffic on'

    This may change post-GA.

  • 1) Has not changed for GA. Please use "Allow All".
    2) We have done several fixes for related defects, but we do not think that this particular problem is resolved. However we would like someone who was previously experiencing this problem to report whether it is working in GA.

    Specifically for the Honeywell smart thermostat, as far as I know:
    In 17.5 (proxy) it fails with "Block unrecognized protocols" Checked
    In 17.5 (proxy) it works with "Block unrecognized protocols" unchecked
    In 18.0 GA (proxy) it fails with "Block unrecognized protocols" Checked
    In 18.0 GA (proxy) it works with "Block unrecognized protocols" unchecked
    In 18.0 GA (DPI) it fails with "relay_invalid_http_traffic" off
    In 18.0 GA (DPI) it works with "relay_invalid_http_traffic" on

    Please confirm if this is true.

    Block unrecognized protocols can be changed in Web > General Settings.
    relay_invalid_http_traffic can be changed in command line (no ssh/advanced shell) with 'set http_proxy relay_invalid_http_traffic on/off'.

  • Hi Michael,

    so what you are advising is there is no way to stop a firewall rule from being scanned eg LAN to LAN rules?

    Ian

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 EAP

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  • rfcat_vk said:

    so what you are advising is there is no way to stop a firewall rule from being scanned eg LAN to LAN rules?

    Ian, I love you man and I like all the bug reports you are giving us.  I'm a QA tester - I love testing, I love bugs.  But please do not hijack threads.

    This thread is about Honeywell smart devices in a LAN contacting to a server on the Internet.

     

  • Hi Michael,

    I could not find my original thread on the subject and this one has lots of explanations about the same issue, so I added a question because I have a device which has similar issues with DPI?

    Ian

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 EAP

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Reply Children
  • Hi Michael,

    that answer was about the display when you click on the field on the firewall rule not about turning off DPI.

    Ian

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 EAP

    If a post solves your question please use the 'Verify Answer' button.

  • rfcat_vk said:

    So how do I turn off inspection of internal rules only?

    RichBaldry said:

    Hi Ian,

    Our intent is for it not to be necessary to turn this off, so that the DPI Engine has no impact on traffic if there are no scanning or inspection policies applicable to it, but so that we can still include information about it in our overall accounting of traffic.

    There are still a couple of outstanding situations that we've come across in the EAP that we are aiming to fix before the GA release of v18, including a few relating to our handling of traffic that is not recognized as TLS or HTTP on port 443. One of the major impacts of this right now is OpenVPN SSL VPN connections, which send a few packets of custom handshake protocol before beginning a TLS handshake. We've had reports of a few IoT devices that use OpenVPN to tunnel traffic to the cloud - is it possible that's what's going on with your camera?

    So to be clear on your question "so what you are advising is there is no way to stop a firewall rule from being scanned eg LAN to LAN rules" the answer from the program manager is "the intent is for it not to be necessary to turn this off".

  • Therein lies the issue, you cannot use the http proxy on internal traffic (which does not break the application). but DPI does, so how do you overcome this because there is no log to show what needs to be exempted.

    Ian

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 EAP

    If a post solves your question please use the 'Verify Answer' button.

  • I will test out the original issue and get back to you Mike.

     

    As far as what Ian said, I know it is off topic but it is also part of this issue overall. If I could have disabled any scanning whatsoever on a firewall rule, I could have bypassed this issue all together.

    If what Ian is saying is true and the DPI is scanning even LAN to LAN traffic, how in the world can XG meet the performance numbers that are posted for the firewall itself? Snort can't put up those numbers with any of the hardware appliances. 20 GBPS throughout on an XG230? Yeah right. If DPI wasn't involved maybe. Sorry I continued off topic but it is related.

  • Off topic, but currently in v18 GA if you create a Rule without any Security profile on it, It will bypass Snort. The issue of DPI scanning LAN to LAN Traffic in my believe has only present on v18 EAP.

    I've just tested it out with HTTP(s)-Download/SFTP/SMB and all of them bypassed Snort/AV/DPI using a Rule without any Security profile being applied.

    So it's pretty much working as expected right now in v18 GA.

     

    Thanks!


    If a post solves your question use the 'Verify Answer' button.

    Ryzen 5600U + I226-V (KVM) v21 EAP @ Home

    Sophos ZTNA (KVM) @ Home

  • I have tested it on v18GA. All of my firewall rules, including LAN to LAN have all security, scanning, IPS, etc. disabled and the web policy set to non. Under "SSL/T LS Inspection Rules" you can see the traffic counters increasing, proving that the DPI is still being used.

  • MichaelBolton said:
    All of my firewall rules, including LAN to LAN have all security, scanning, IPS, etc. disabled and the web policy set to non. Under "SSL/T LS Inspection Rules" you can see the traffic counters increasing, proving that the DPI is still being used.

     

    The new DPI engine is always running, by default it have a hidden rule ANY=>ANY, Do not decrypt and Maximum compatibility.

    I currently have a SSL/TLS Inspection Rule LAN => ANY, Do not decrypt, Maximum compatibility (For the Logs). And above that rules, the correct ones for LAN=>WAN traffic.

    If there's no rules implicating Decryption over LAN=>LAN Traffic,  then SSL/TLS Inspection won't kick in and do It's thing. But of course, you can still apply Decryption Profiles over it to block certain Chipers or un-trusted certificates, so on.

     

    There is a new video from Sophos showing fast-path, if you want the traffic not being scanned at all, you will need to disable all security profiles over that traffic, that includes AV and IPS + AppID.

    Disabling only the Web Policy isn't right thing if you want the best throughput XG can give to you

    Also apparently disabling the Web Policies =/= disabling SSL/TLS Inspection Rules. You can have a rule/user without any web policies and still have a decryption rule over SSL/TLS Inspection for a category/Websites. Web Policies are in my understatement, being used only to apply actual policies over HTTP(s), such as block/allow/quota/warn for the categories/etc you have.

     

    Thanks!


    If a post solves your question use the 'Verify Answer' button.

    Ryzen 5600U + I226-V (KVM) v21 EAP @ Home

    Sophos ZTNA (KVM) @ Home

  •  if you make a firewall rule with LAN to LAN, disable everything, make an SSL rule to not decrypt, you will see the traffic counter increase on the SSL rule. This shows that snort is looking at the traffic. See below after a simple test.

     

    Maybe something is not right with my unit but snort is involved with my LAN to LAN traffic.

     

     

    EDIT: the second picture was taken before I saved the rule and shows decrypt as the action but the saved rule shows don't decrypt.

    Also  I am sorry man. I didn't mean to hijack this thread. I thought this was related, and it is in a way but it will be better handled in another thread.  let's move this over to https://community.sophos.com/products/xg-firewall/sfos-eap/sfos-v18-early-access-program/f/feedback-and-issues/117987/question---bug---dpi-appears-to-be-on-by-default as that is where Mike said it originated. 

  • But this is exactly what i said before, the new DPI engine is always running, since you have a LAN=>LAN Rule to not decrypt and also on Maximum compatibility, SSL/TLS Inspection will do nothing with the traffic, but of course It will still be logged.

    What I've told you before, If you DON'T want traffic to be SCANNED (IPS/AV/APP-WEB Policies being applied) on XG, all you need to do is have a Rule with no security profile on it (IPS/AV/App Classification.) and simply don't create a SSL/TLS Inspection rule to decrypt.

     

    As I've said  before, you can also do this test yourself, get a Web Server (Nginx), an certificate, and just throw a huge file to download over HTTPS (LAN=>LAN.)

    If there's no security profile on the Rule being used, and there's a "Do not decrypt, Maximum compatibility" SSL/TLS Inspection rule, you will pretty much see line-rate throughput with it, you can even SSH to XG and see it for yourself, Snort CPU usage won't even move without the security profiles being applied.

     

    Thanks!


    If a post solves your question use the 'Verify Answer' button.

    Ryzen 5600U + I226-V (KVM) v21 EAP @ Home

    Sophos ZTNA (KVM) @ Home

  • Even without the SSL rule that shouldn't be doing anything, I can see the snort CPU usage increase when I transfer large files from LAN to LAN.

    Again, maybe something is not right with my unit, but if DPI is always on, that means snort is being used and snort cannot put up the numbers.

    I will default my test unit and test again.