Disclaimer: This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment.
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Table of Contents
Overview
This article contains steps to configure Sophos Firewall with email notifications for system events using Gmail.
Configuring the settings
- Follow the steps in https://support.google.com/accounts/answer/185833?hl=en to configure Sign in with App Passwords.
- Follow the steps in https://soph.so/NotificationSettings set up an external mail server that has the following settings:
- Mail server IPv4 address/FQDN: smtp.gmail.com
- Port: 587
- Authentication required: Selected
- Username: Your complete Gmail account
- Password: Gmail password if 2-Step is turned off or App Password if 2-Step is turned on
- Connection security: STARTTLS
Note: By not following Step 1 "Sign in with Passwords" you’ll get the following error in the Sophos Firewall smtpd_main.log
2022-10-26 21:16:45.993Z [20834] aITR2x-zH3w3u-i5 server_login authenticator failed H=smtp.gmail.com [74.125.195.109] 534-5.7.9 Application-specific password required. Learn more at
534 5.7.9 support.google.com/.../ 29-20020a63195d000000b0043a1c0a0ab1sm3194640pgz.83 - gsmtp
20834 locking /sdisk/spool/output//db/wait-notification_smtp.lockfile
20833 LOG: MAIN
20833 == xxxxxxxxxxxxxxxxxx@gmail.com R=router_for_notifications T=notification_smtp defer (-42) DT=0.369s: authentication required but authentication attempt(s) failed
Which will lead to the common error:
retry time not reached for any host for 'gmail.com'
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Added Horizontal lines below disclaimer and end of RR, Added Table of Contents
[edited by: Raphael Alganes at 1:15 PM (GMT -8) on 23 Nov 2023]