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Warning for Sophos XG home users!!!! Sophos XG firmware SFOS 17.0.3 MR-3 kills streaming video and apps from iTunes on Apple-TV gen4

Haakon Eikland

A few days after upgrading the firmware I noticed that I could not stream videos or install apps from iTunes on my Apple TV. Streaming from Netflix and HBO was working.

I reset Apple TV to factory standard and during setup it turned out that I could not login to iTunes and App Store with my iCloud ID.

I reverted back to firmware version SFOS 17.02 MR-2 and now everything is ok.



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  • 0

    Hi,

    please post your firewall rule that is being used by your apple tv.

    Ian

    XG115W - v20.0.3 MR-3 - Home

    XG on VM 8 - v21 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    Hi

    I don't have any specific firewall rule for the Apple Tv. From LAN to WAN I use the #Default_Network_Policy.

    Summary

    #Default_Network_Policy

    Allow

    Rule

    Accept any service going to "WAN" zone, when in "LAN" or 2 others zones, and coming from any network, scan for malware , then apply IPS policies

    Source & Schedule
    LAN,LAB,LAN_TR

    Source Networks and Devices : Any
    During Scheduled Time : All the Time

    Destination & Services
    WAN

    Destination Networks : Any
    Services : Any

  • 0 in reply to Haakon Eikland

    Hi,

    I am going to assume you have a gateway assigned?

    In the advanced section do you have anything in this field?

    The apple devices seem to have trouble even with the exception set if this field is not set to None. My Ipad and iphones all work through this rule.

    Ian

    XG115W - v20.0.3 MR-3 - Home

    XG on VM 8 - v21 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    Hi

    Yes I have a gateway assigned.

    I have not changed any firewall rules before and after upgrading to MR-3.  The Apple TV stopped streaming iTunes movies and after the rollback, it all worked again.

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