Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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No Internet Access Notification

Immediately after switching over to the XG430 Firewall in our organization, users began randomly receiving the "no internet access" notification icon over their network status in the taskbar.  Upon further investigation, it appears that this is due to the NLA service in windows being unable to reach one of the three web checks it does to determine if internet access is available.  It checks to make sure it can ping two addresses and checks for a text file on a web portal hosted by Microsoft.

I can get it to go away for some users by restarting the NLA Service on their workstation, but it will come back sometimes for that user and sometimes not but will occur randomly for other users.

Been chasing our tails on this and know it is a direct result of the XG firewall deployment because the other day we installed our remote office with one and immediately it came up for a computer in that location.

Hoping some one has come across this before?

I should note that although windows says there is no internet access, web browsing does still work.



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