SSL VPN Auth-Failed Error

Neal,

What do you see from Authentication log from XG?

What event do you see form SSL Client?

Thanks.

The Auth Log shows SSL VPNAuthentication FAILED USERNAME IP Address Local,AD. I will screenshot the client

Hi Neal,

Please navigate through :

• System
• Authentication
• Authentication Services

Please verify if AD server is configured in SSL VPN Authentication Methods. PFA screenshot

Authentication Server List displays all the configured servers while Selected Authentication Server list displays servers that will be used for authentication when user tries to login.

Thanks

Here is the client log 

Here is the Auth Services Screen. Both Auth Servers show "Device - AD Server connectivity test successful" when tested

Neal,

what do you see from Log Viewer Authentication Log?

Thanks

Luk, The log shows: 

SSL VPNAuthentication FAILED [USERNAME] [IP Address] Local,AD. 

Hi Neal,

I see there is Auth failure in SSL VPN. Please reinstall the VPN client and import fresh configurations.

Thanks

Thanks, That worked. I re-installed the configuration several times, but uninstalling the whole app and re-installing worked. 

Under Authentication >> Servers I had an issue after I renamed my original "Domain Name *" by adding .com when I did not have it initially.  The previous client config no longer matched the Sophos server config.  I ended up putting the original name back and it worked without downloading a new client setup file.

The config original name was username@domain_ssl_vpn_config vs username@domain.com_ssl_vpn_config